Douglas Shaffer Email & Phone Number
IT Change Management and ITSM @ AtlantiCare
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Douglas Shaffer Location
- Lambertville, NJ, US
Douglas Shaffer Work
- IT Change Management and ITSM @ (October 2023 - Present)
- Change Management Specialist @ AtlantiCare Health Systems (January 2023 - Present)
- Sr. Manager, IT Service Management @ (September 2022 - October 2023)
- Senior Information Technology Manager @ (January 2022 - January 2023)
- Manager, ITSM and Global Support @ (December 2016 - September 2022)
- Global Information Technology Manager @ Educational Testing Service (January 2017 - January 2022)
- Project Manager @ VerisVisalign (June 2016 - December 2016)
- Project Manager @ (January 2015 - June 2016)
- Project Manager @ Consultant for Addison Group (January 2015 - January 2016)
- Senior IT Manager and IT Service Delivery @ (July 2001 - November 2014)
- Senior Information Technology Manager @ Vertex Inc., Berwyn PA (January 2001 - January 2014)
- Project Manager @ (June 2000 - June 2001)
- Information Technology Project Manager @ Independent Consultant (January 1999 - January 2001)
- Technologist and Project Manager @ (January 1998 - January 2000)
- Staff Clinician @ Carrier Foundation Hospital (January 1996 - January 1998)
- Senior Staff Psychologist @ (January 1987 - January 1997)
- Staff Psychologist @ Morristown Memorial Hospital (January 1985 - January 1988)
Douglas Shaffer Education
- Fairleigh Dickinson University
Master's Degree (Clinical Psychology)
1985-1987 - The American University Eagle
Bachelor's Degree
1982-1985 - The Chubb Institute
Information Technology Specialist
Douglas Shaffer Skills
- Continuous Improvement
- Microsoft 365
- End User Training
- Infrastructure Management
- Agile Methodologies
- Teamwork
- Decision-Making
- Technical Execution
- Microsoft Excel
- Team Leadership
- Customer Satisfaction
- Service-Level Agreements (SLA)
- Customer Support
- Service Improvement
- IT Service Delivery
- Ticketing Systems
- Customer Experience
- Strategic Planning
- IT Service Management
- Team Building
- Video Conferencing
- Change Management
- Desktop Management
- Help Desk Management
- Process Improvement
- Help Desk Support
- Messaging
- IT Strategy
- IT Management
- ITIL
- Cloud Computing
- Management
- Project Management
- SDLC
- Business Analysis
- Software Development
- Integration
- Enterprise Software
- Business Intelligence
- Requirements Analysis
- Leadership
- Vendor Management
- Software Project Management
- Program Management
- Business Process Improvement
- Software Development Life Cycle (SDLC)
- Office 365
- Collaboration Solutions
- Software Documentation
- Technical Support
- Messaging Systems
- Technician
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Douglas Shaffer Summary
- Douglas Shaffer, based in Lambertville, NJ, US, is currently a IT Change Management and ITSM at AtlantiCare. Douglas Shaffer brings experience from previous roles at AtlantiCare Health Systems, Church & Dwight Co., Inc. and Educational Testing Service (ETS). Douglas Shaffer holds a 1985 - 1987 Master's Degree in Clinical Psychology @ Fairleigh Dickinson University. With a robust skill set that includes Continuous Improvement, Microsoft 365, End User Training, Infrastructure Management, Agile Methodologies and more. Douglas Shaffer has 2 emails and 1 mobile phone numbers on RocketReach.
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