Doug Ward Email & Phone Number
VP, Customer Experience @ Smartaira
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Doug Ward Location
- Charleston, SC, US
Doug Ward Work
- VP, Customer Experience @ (November 2024 - Present)
- VP, Customer Success and Growth @ (October 2024 - Present)
- Founder @ (October 2023 - Present)
- Vice President, Support Excellence @ (January 2019 - December 2023)
- Vice President, Customer Care @ (January 2012 - January 2019)
- Senior Director, Customer Care @ (January 2007 - January 2012)
- Manager, Customer Care @ (January 2000 - January 2007)
- Senior Sales Supervisor @ Cendant (January 1999 - January 2000)
- Reservations Sales Manager @ (January 1996 - January 1999)
Doug Ward Education
- Bethel University of Tennessee
Master of Business Administration - MBA
- Bethel University of Tennessee
Bachelor’s Degree (Organizational Leadership)
- University of South Carolina Joseph F. Rice School of Law
Paralegal Studies
Doug Ward Skills
- Organizational Culture
- Motivational Speaking
- Hybrid Teamwork Management
- Virtual Teams
- Public Speaking
- Conferences
- Workshop Presentation
- Keynote Speaking
- Training and Development (HR)
- Employee Onboarding
- Employee Engagement
- Leadership Development
- Call Center
- Leadership
- Customer Retention
- Change Management
- Vendor Management
- Sales
- Workforce Management
- Team Leadership
- Call Centers
- Customer Service
- Project Management
- Operations Management
- Customer Experience
- Telecommunications
- Performance Management
- Mentoring
- Customer Satisfaction
- Training
- Team Building
- Cross-functional Team Leadership
- Forecasting
- Contract Negotiation
- Building Relationships
- Process Improvement
- Technical Support
- Customer Support
- Broadband
- Time Management
- Call Center Development
- Account Management
- Budgets
- Program Management
- Managed Services
- Sales Management
- Recruiting
- Coaching
- Management
- Quality Assurance
- Announcements
- Budget Management
- Business Process Improvement
- Business Strategy
- Call Center Administration
- Clear Vision
- Communication
- Complaint Management
- Contact Center Operations
- Contact Management
- Continuous Improvement
- Culture Change
- Customer Education
- Customer Service Management
- Customer Service Training
- Customer Success
- Document Management Systems (DMS)
- Emotional Intelligence
- Employee Relations
- Escalations Management
- Executive Leadership
- HR Policies
- Human Resources (HR)
- Identifying Trends
- Interactive Voice Response (IVR)
- Interpersonal Communication
- Management Development
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Multitasking
- New Customer Acquisitions
- Operational Excellence
- Oral Communication
- Organizational Development
- Presentation Skills
- Problem Solving
- Quality Metrics
- Shared Services
- Strategic Human Resource Planning
- Strategic Human Resources Leadership
- Strategic Initiatives
- Succession Planning
- Talent Management
- Team Management
- Vendor Relations
- Workforce Planning
- Written Communication
Doug Ward Summary
- Doug Ward, based in Charleston, SC, US, is currently a VP, Customer Experience at Smartaira. Doug Ward brings experience from previous roles at CollabNow Inc, Elevating Everyone and Comcast Cable. Doug Ward holds a Master of Business Administration - MBA @ Bethel University of Tennessee. With a robust skill set that includes Organizational Culture, Motivational Speaking, Hybrid Teamwork Management, Virtual Teams, Public Speaking and more. Doug Ward has 4 emails and 2 mobile phone numbers on RocketReach.
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