Doug Owens Email & Phone Number
Director of Customer Success - Command Center Public Safety Solutions @ Intrado
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Doug Owens Location
- Como, CO, US
Doug Owens Work
- Director of Customer Success - Command Center Public Safety Solutions @ (January 2026 - Present)
- Senior Manager - Customer Success and Project Management [PMP] (U.S. and U.K. Teams) @ (November 2021 - October 2025)
- Team Lead Customer Success Manager - U.S. Team @ (May 2021 - November 2021)
- Customer Success Manager @ (September 2020 - May 2021)
- Incident Commander @ (December 2019 - September 2020)
- Implementation and Deployment Consultant @ (September 2019 - December 2019)
- Director of Customer Success and Product Development and Deployment @ (October 2017 - January 2019)
- Director of Implementation and Customer Success @ Adventos Corporation (July 2014 - September 2017)
- Deputy Sheriff Detective and SaaS Implementation and Project Manager @ Orange County Sheriff's Office (January 1997 - May 2013)
- Police Officer - Watch Commander @ Windermere Police Department (June 1994 - December 1997)
Doug Owens Education
- Yale School of Management
Value Driven Leadership
2023-2023 - University of Central Florida
Bachelor of Science (Management Information Systems)
Doug Owens Skills
- Renewals
- Key Performance Indicators
- Key Metrics
- Gainsight
- Customer Satisfaction (CSAT)
- Analytical Skills
- Management
- Computer Programming
- Data Base Analysis and Design
- Software Implementation
- Databases
- Business Analysis
- Software Development
- Enterprise Software
- Project Management
- Enterprise Architecture
- Visual Basic
- Visio
- Microsoft SQL Server
- Programming
- Police
- Criminal Investigations
- Project Planning
- Integration
- Enforcement
- Firearms
- Training
- Interrogation
- Law Enforcement
- Security
- Public Safety
- Firearms Handling
- Account Management
- B2C
- Business Operations
- Business-to-Business (B2B)
- Career Development Coaching
- Change Management
- Cloud Computing
- Coaching & Mentoring
- Constructive Feedback
- Consumer Behavior
- Cross functional collaboration
- Cross-Functional Team Building
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Advocacy
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Data-driven Decision Making
- Design Thinking
- Executive Leadership
- Global Cross-Functional Team Leadership
- High Performance Teams
- Incident Command
- Instructor-led Training
- KPI Implementation
- Leadership
- Operations Management
- Organizational Leadership
- PSAP
- People Development
- Performance Management
- Policy Development
- Policy Writing
- Product Adoption
- Product Development
- Product Management
- Program Management
- Project Implementation
- Project Management Office (PMO)
- Public Safety Administration
- Quality Assurance
- ROI Optimization
- Risk Management
- SaaS Development
- Salesforce.com
- Service Delivery Management
- Software Architecture
- Software Industry
- Software Project Management
- Software as a Service (SaaS)
- Stakeholder Engagement
- Stakeholder Management
- Storytelling
- Strategic Leadership
- Tactical Operations
- Team Development
- Team Leadership
- Value Realization
- project mangement
- Information Technology
- Data Base Analysis
Doug Owens Summary
- Doug Owens, based in Como, CO, US, is currently a Director of Customer Success - Command Center Public Safety Solutions at Intrado. Doug Owens brings experience from previous roles at Keysight Technologies and Intrado. Doug Owens holds a 2023 - 2023 Value Driven Leadership @ Yale School of Management. With a robust skill set that includes Renewals, Key Performance Indicators, Key Metrics, Gainsight, Customer Satisfaction (CSAT) and more. Doug Owens has 1 emails and 2 mobile phone numbers on RocketReach.
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