Doug Oettinger Email & Phone Number
Senior Director, Premier Solutions @ reindeer auto relocation
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Doug Oettinger Location
- Ashville, NY, US
Doug Oettinger Work
- 2024 -now Senior Director, Premier Solutions @
- 2023 -2024 Director Vehicle Readiness Solutions @
- 2021 -2023 Director, Program Operations @
- 2019 -2023 Owner @ Smart Shot
- 2018 -2019 Director Residential Care Performance @
- 2017 -2018 Senior Manager, Performance and Program Delivery @
- 2015 -2017 Senior Manager, Real Time Operations @
- 2010 -2015 Senior Manager, Partner (BPO Call Centers) Performance @
- 2008 -2010 Senior Operations Manager @
- 2007 -2008 Manager, Training and Development and QA @
- 2005 -2007 Senior Manager Customer Care and Call Center Operations @
- 2002 -2005 Director of Operations and Manager of Training and Development @
- 2000 -2002 Training Manager @
- 1997 -2000 Training Officer @
Doug Oettinger Education
- Fleming College
(Business Administration, Management)
1992-1995
Doug Oettinger Skills
- Needs Assessment
- Employee Training
- Operations Processes
- Operational Efficiency
- Supplier Risk Management
- Supplier Evaluation
- Resolving Issues
- Performance Reviews
- Key Metrics
- Contract Negotiation
- Team Cohesion
- Root Cause
- Service-Level Agreements (SLA)
- Operational Planning
- Daily Reports
- Vehicle Maintenance
- Supervisory Skills
- Services Sales
- Director level
- Business Reporting
- Stakeholder Management
- Leadership Technique
- Organizational Alignment
- Due Diligence
- Contact Center as a Service (CCaaS)
- Contact Center Strategy
- ACD
- Adult Learning Theory
- LOOKUP
- Strategic Services
- Pivot Tables
- Excel Formulas
- Customer Interaction
- Attention to Detail
- Messaging
- Identifying Trends
- Conflict Resolution
- Presentations
- Learning Management
- Critical Thinking
- Business Planning
- Negotiation
- Cross-team Collaboration
- P&L Management
- Customer Success
- Written Communication
- Strategy Implementation
- Problem Solving
- Policies & Procedures
- Analytical Skills
- Performance Appraisal
- Communication
- Operational Excellence
- Operations Support
- Strategic Thinking
- Financial Planning
- Budgeting
- Customer Experience
- Outsourcing
- Call Center
- Vendor Management
- Contact Centers
- Process Improvement
- Team Leadership
- Quality Assurance
- Leadership
- Customer Satisfaction
- Workforce Management
- Training
- Cross-functional Team Leadership
- Customer Service
- Performance Management
- Telecommunications
- Management
- Training Delivery
- Leadership Development
- Change Management
- Team Management
- Program Management
- Virtual Teams
- Training Program Design
- Curriculum Design
- Coaching
- Web Chat
- Support Desk
- Tier Two Support
- Work at Home Call Centers
- Project Management
- Help Desk Support
- Net Promoter Score
- Business Process Improvement
- Call Centers
- Team Building
- Strategy
Doug Oettinger Summary
- Doug Oettinger, based in Ashville, NY, US, is currently a Senior Director, Premier Solutions at Reindeer Logistics. Doug Oettinger brings experience from previous roles at Element Fleet Management, Smart Shot and Rogers Communications. Doug Oettinger holds a 1992 - 1995 Fleming College. With a robust skill set that includes Needs Assessment, Employee Training, Operations Processes, Operational Efficiency, Supplier Risk Management and more. Doug Oettinger has 2 emails and 1 mobile phone numbers on RocketReach.
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