Doug McClure Email & Phone Number
Senior Director, Forward Deployed Engineering @ PagerDuty
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Doug McClure Location
- Marietta, GA, US
Doug McClure Work
- Senior Director, Forward Deployed Engineering @ (July 2025 - Present)
- Director and Technical Leader, Innovation Services and Scaled Delivery @ (July 2022 - July 2025)
- Principal and Technical Leader, Innovation Team @ (May 2021 - July 2022)
- Cognitive Cloud, IT, Network and Digital Ops, DevOps and ITSM Offering Manager (#codename:Eleanor) @ (December 2015 - September 2017)
- IT Operations Analytics (ITOA) Platform Design and Technical Offering Management @ (June 2015 - December 2015)
- IT Operations Analytics (ITOA) Solutions, Consulting, Architecture and Development @ (June 2012 - June 2015)
- Business Service Management Solutions Architecture and Development @ (June 2009 - July 2012)
- Senior Managing Consultant, Business and IT Service Management @ (February 2006 - June 2009)
- Principal Architect, Business and IT Service Management @ (January 2006 - February 2006)
- Founder @ Atlanta Network and Systems Management Technical User Group (January 2004 - January 2006)
- Staff Engineer, Production Operations @ (October 2005 - December 2005)
- Senior Manager, Service and Technology Management and Monitoring @ (March 2002 - October 2005)
- Director of Operations @ colo.com (January 1999 - January 2001)
- Senior Network Engineer @ Networktwo (January 1998 - January 1999)
- Senior Network Engineer @ (January 1996 - January 1998)
- Electronics Engineer @ (January 1989 - January 1997)
Doug McClure Skills
- ITIL
- IT Service Management
- Solution Architecture
- Integration
- Telecommunications
- Service Management
- IT Operations
- Configuration Management
- Architecture
- Management
- Systems Management
- Cloud Computing
- Strategy
- Enterprise Architecture
- IT Strategy
- SaaS
- Enterprise Software
- Pre-sales
- Systems Engineering
- Project Planning
- Solution Selling
- Infrastructure
- IT Management
- Business Process Design
- Open Source Software
- Program Management
- Security
- Application Lifecycle Management
- Software Development
- Information Technology
- Networking
- Virtualization
- Professional Services
- IP
- Architectures
- Unix
- Big Data
- Netcool
- OMNIbus
- Netcool/Impact
- Netcool/RAD
- Tivoli Business Service Manager (TBSM)
- ELK Stack
- ElasticSearch
- Logstash
- Kibana
- Apache SOLR
- Apache Kafka
- Flume
- rSyslog
- AI Governance
- AI-First Delivery & Agentic Engineering
- AIOps
- Claude Code / AI Coding Tools
- Customer Success Engineering
- Engineering & Services Leadership
- Enterprise SaaS
- Field Engineering
- Forward Deployed Engineering
- Incident Management
- MCP (Model Context Protocol)
- Nearshore Team Building
- Organizational Design & Transformation
- Product-Led Services
- Professional Services Leadership
- Revenue Retention & Expansion
- ServiceNow Ecosystem
Doug McClure Summary
- Doug McClure, based in Marietta, GA, US, is currently a Senior Director, Forward Deployed Engineering at PagerDuty. Doug McClure brings experience from previous roles at PagerDuty and IBM. With a robust skill set that includes ITIL, IT Service Management, Solution Architecture, Integration, Telecommunications and more. Doug McClure has 2 emails and 1 mobile phone numbers on RocketReach.
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