Doug Jay Email & Phone Number
Computing Support Specialist II @ University of Delaware
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Doug Jay Location
- Wilmington, DE, US
Doug Jay Work
- Computing Support Specialist II @ (August 2023 - Present)
- IT Support Consultant I @ (July 2019 - Present)
- Technology Support Specialist @ (May 2018 - June 2019)
- Independent Consultant @ Self-employed (March 2016 - Present)
- Service Delivery Manager @ (May 2010 - March 2016)
- Regulatory Technical Qualification Leader @ (May 2009 - May 2010)
- US Regional Asset Manager @ (April 2008 - April 2009)
- US Wintel Server Team Lead for AstraZeneca @ (February 2001 - April 2008)
- Client Technical Services Team Lead @ (January 2000 - January 2001)
- Configuration, Hardware and Tier II Support Team Lead @ (January 1998 - January 2000)
- Senior Systems Analyst and Consultant @ (May 1995 - January 1998)
Doug Jay Education
- University of Delaware
BA (Political Science)
1980-1985 - Archmere Academy
Academic
1976-1980
Doug Jay Skills
- Account Management
- Coordinate IT service desk operations for NIIMBL.
- Data Center
- IT Management
- IT Service Management
- IT Strategy
- ITIL
- Incident Management
- Lead the design and customization of service desk issue tracking software.
- Leadership
- Outsourcing
- Process Improvement
- Program Management
- Project Management
- Provide day-to-day supervision of service desk staff.
- Provide regular updates to the director on service desk operations including reports on key metrics.
- Provide tier-one and tier-two technical support for all NIIMBL Staff.
- SLA
- Serve as primary escalation contact for service desk staff.
- Servers
- Service Delivery
- Service Management
- Vendor Management
Doug Jay Summary
- Doug Jay, based in Wilmington, DE, US, is currently a Computing Support Specialist II at University of Delaware. Doug Jay brings experience from previous roles at University of Delaware, Self-employed and IBM. Doug Jay holds a 1980 - 1985 BA in Political Science @ University of Delaware. With a robust skill set that includes Account Management, Coordinate IT service desk operations for NIIMBL., Data Center, IT Management, IT Service Management and more. Doug Jay has 4 emails and 2 mobile phone numbers on RocketReach.
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