2022 -now Sr. Director, Talent Development and Learning @
2021 -2022 Director of Learning and Development @
2017 -2021 Manager, Leadership and Organization Development @
2015 -2017 Instructional Designer @
2014 -2015 Performance Excellence and L and D Specialist @
2013 -2014 Training and Development Specialist @
2011 -2013 Instructional Delivery - Trainer @
2011 -2011 Customer Care Coach @ Insight Communications
2008 -2011 Customer Care Lead @ Insight Communications
2004 -2008 Guest Service Team Leader @
Doug Collins Education
University of Louisville
Master’s Degree (Human Resources and Organization Development)
2015-2017
University of Louisville
Bachelor's Degree (Organizational Leadership and Learning)
2012-2014
University of Louisville
Courses focused (Music Education and Psychology)
2002-2005
Doug Collins Skills
Leadership
Customer Experience
Team Building
Employee Engagement
Human Resources
Call Center
Broadband
Adult Education
Account Management
Sales
Customer Retention
Customer Satisfaction
Troubleshooting
Telecommunications
Communication
Team Leadership
Process Improvement
Career Development
Strategic Planning
Workforce Management
Organizational Development
Talent Management
Microsoft Office
Operations Management
Contact Centers
Employee Relations
ADDIE
Leadership Development
Cross Functional Team Leadership
Training
Change Management
Employee Training
Interviews
Customer Service
Onboarding
Instructional Design
Training Delivery
Sales Coach
Business Process Improvement
Management
Staff Development
Coaching
Project Management
Problem Solving
Call Centers
Performance Improvement
Recruiting
Workshop Facilitation
Performance Management
Doug Collins Summary
Doug Collins, based in Louisville, KY, US, is currently a Sr. Director, Talent Development and Learning at BrightSpring Health Services. Doug Collins brings experience from previous roles at BrightSpring Health Services, ResCare and Harland Clarke. Doug Collins holds a 2015 - 2017 Master’s Degree in Human Resources and Organization Development @ University of Louisville. With a robust skill set that includes Leadership, Customer Experience, Team Building, Employee Engagement, Human Resources and more. Doug Collins has 2 emails and 1 mobile phone numbers on RocketReach.
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