Sr. Manager - Program Operations @ (August 2021 - January 2022)
Operations and Customer Success Manager @ (January 2021 - August 2021)
Operations Manager @ (May 2020 - January 2021)
Manager - Monitoring Center @ (October 2018 - June 2019)
Supervisor of Clinical Employee Development @ (January 2018 - October 2018)
Clinical Educator @ (August 2016 - January 2018)
Senior Monitoring Specialist @ (February 2016 - August 2016)
Monitor Surveillance Technician @ (June 2012 - February 2016)
Patient Transporter @ (May 2008 - June 2012)
Doug Casey Education
West Chester University of Pennsylvania
Bachelor of Arts - BA
2011
Doug Casey Skills
Account Management
Adult Education
Artificial Intelligence (AI)
Business Operations
CRM Databases
Call Center Administration
Cardiac Electrophysiology
Cardiac Monitoring
Clinical Monitoring
Clinical Supervision
Coaching
Consulting
Contact Center Operations
Continuous Process Improvement
Coordinating Skills
Cross-functional Coordination
Curriculum Development
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Retention
Customer Satisfaction (CSAT)
Customer Service
Customer Service Training
Customer Success
Daily Operations
Data Analysis
Digital Marketing
ECG Interpretation
Electronic Health Records (EHR)
Electronic Medical Record (EMR)
Employee Engagement
Employee Learning & Development
Employee Training
Enterprise Resource Planning (ERP)
Epic
Escalation Resolution
Healthcare
Healthcare Management
Hospitals
IDTF
Instructor-led Training
Jira
Leadership
Learning Design
Learning Management
Logistics Management
Management
Medical Devices
Microsoft Excel
Net Promoter Score
No-Code Development Platforms
Onboarding
Operations Management
Organizational Development
Pacemakers
Patient Safety
Performance Management
Problem Solving
Product Development
Program Management
Project Implementation
Project Management
Project Planning
Project Scope Development
Quality Assurance
Quality Management
Recruiting
Regulatory Compliance
Relationship Building
Remote Patient Monitoring
Resource Management
SAMD
SOC 2
Sales Support Tools
Salesforce.com
Social Media Marketing
Software Implementation
Software as a Service (SaaS)
Staff Development
Staff Training
Startups
Strategic Planning
Support Management
Tableau
Team Building
Team Coordination
Team Development
Team Leadership
Team Management
Teamwork
Technical Reports
Training
Training & Development
Training Delivery
Training Facilitation
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Voc
Workforce Development
Working with Physicians
Doug Casey Summary
Doug Casey, based in Pittsburgh, PA, US, is currently a Customer Success Manager at Murj. Doug Casey brings experience from previous roles at Calibrate, Airdev, Cardiac RMS and Boston Scientific. Doug Casey holds a Bachelor of Arts - BA @ West Chester University of Pennsylvania. With a robust skill set that includes Account Management, Adult Education, Artificial Intelligence (AI), Business Operations, CRM Databases and more. Doug Casey has 2 mobile phone numbers on RocketReach.
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