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Dorothy Goodwin Location
Hurst, TX, US
Dorothy Goodwin Work
Call Center Manager @ (December 2020 - Present)
Quality Assurance Compliance Manager @ (June 2019 - April 2020)
Manager @ (June 2017 - June 2019)
Quality Manager @ (May 2011 - April 2017)
Account Manager @ (May 2009 - April 2011)
Telemarketing Analyst @ (November 2008 - May 2009)
Operations Manager @ (August 2005 - December 2008)
Senior Call Center Manager @ (June 1998 - July 2005)
Client Services Manager @ (January 1988 - January 1998)
Dorothy Goodwin Education
Dallas Baptist University
Masters (Business Administration, Management)
California State University - Stanislaus
Bachelor Of Business Administration (Business Administration, Management, Business Administration And Management)
Dorothy Goodwin Skills
Analysis
Analytical Skills
Avaya
Budgets
Business Process Improvement
CRM
Call Center
Call Center Development
Call Centers
Coaching
Contact Center Management
Contact Center Operations
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Employee Relations
IVR
Leadership
Leadership Development
Management
Dorothy Goodwin Summary
Dorothy Goodwin, based in Hurst, TX, US, is currently a Call Center Manager at Behavioral Health Group - BHG. Dorothy Goodwin brings experience from previous roles at Vixxo, Walmart, Prime Therapeutics and Arvato SCM Solutions. Dorothy Goodwin holds a Masters in Business Administration, Management @ Dallas Baptist University. With a robust skill set that includes Analysis, Analytical Skills, Avaya, Budgets, Business Process Improvement and more. Dorothy Goodwin has 2 emails and 1 mobile phone numbers on RocketReach.
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