Dorie Wallace Email & Phone Number
Director of Customer Success @ Patch My PC
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Dorie Wallace Location
- Charleston, SC, US
Dorie Wallace Work
- Director of Customer Success @ (June 2025 - Present)
- Founder | Strategic Consultant @ (January 2025 - Present)
- Former Board Chair @ One80 Place (July 2024 - Present)
- Vice President, Product Operations @ (January 2021 - January 2023)
- Sr. Director, Operational Excellence @ (January 2019 - January 2021)
- Vice President, Customer Success @ (January 2017 - January 2019)
- Vice President, Customer Support @ (January 2011 - January 2017)
- Director of Operational Excellence @ (January 2010 - January 2011)
- Operations Manager, (Business Unit Chief Customer Officer) @ (January 2007 - January 2010)
- Product Manager @ (January 1998 - January 2007)
- Adjunct Professor @ (January 2017 - January 2017)
Dorie Wallace Education
- The Citadel
MBA (Strategic Management & Customer Service)
- College of Charleston
BS (Business)
- Winthrop University
Business
Dorie Wallace Skills
- Analytics
- Budgets
- Building Effective Relationships
- Business Analysis
- Business Development
- Business Process Improvement
- Business Strategy
- CRM
- Call Centers
- Communication
- Competitive Analysis
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Driving Results
- Executive-level Communication
- Leadership
- Leadership Development
- Management
- Mergers
- Net Promoter Score
- Nonprofits
- P&L Management
- Presentations
- Pricing Strategy
- Process Improvement
- Product Development
- Product Management
- Professional Services
- Program Management
- Project Management
- Project Planning
- SaaS
- Software as a Service (SaaS)
- Strategic Planning
- Strategy
- Team Leadership
- Technical Support
- Training
- Workshop Leadership
- Call Center
- Non-profits
- Market Research
- Analysis
- Microsoft Excel
- Social Media
- Cross Functional Team Leadership
- Non Profits
Dorie Wallace Summary
- Dorie Wallace, based in Charleston, SC, US, is currently a Director of Customer Success at Patch My PC. Dorie Wallace brings experience from previous roles at DW Leadership, One80 Place, Anthology Inc and Benefitfocus. Dorie Wallace holds a MBA in Strategic Management & Customer Service @ The Citadel. With a robust skill set that includes Analytics, Budgets, Building Effective Relationships, Business Analysis, Business Development and more. Dorie Wallace has 2 emails and 2 mobile phone numbers on RocketReach.
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