Doreen Silva Email & Phone Number

Enterprise Technology Leader | Enterprise IT Domain Lead | Senior Project Manager @ Bank of Hope

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Doreen Silva Location

Honolulu, HI, US

Doreen Silva Work

Enterprise Technology Leader | Enterprise IT Domain Lead | Senior Project Manager @ (April 2025 - Present)
Senior Infrastructure and End-User Services Consultant @ (July 2024 - April 2025)
VP, IT Service Desk and IT Operations Manager (ITIL Service Delivery) @ (September 2022 - July 2023)
VP, IT Business Relationship and Operations Manager @ (December 2019 - September 2022)
AVP, Identity and Access Management (IAM) and User Lifecycle Manager @ (January 2017 - December 2019)
AVP, IT Service Delivery and End-User Support Manager (Service Desk, Desktop and Provisioning) @ (June 2015 - December 2016)
Manager, IT Service Desk and Clinical Systems Support (IAM) @ (May 2007 - June 2015)
IT Executive Support and Systems Administration Assistant @ (June 2003 - June 2007)

Doreen Silva Education

Kamehameha Schools
KS Kapalama Heights (Boarder Life, HS Diploma)
University of Hawaii at Manoa
Bachelor of Arts - BA (Mass Communications)
HDI Support Center and Service
Certificate (IT Support Center)
Hawaii Technology Institute
Certificate (Microsoft Office Management)
Toastmasters International - Honolulu
Club President

Doreen Silva Skills

Active Directory
Analytical Skills
Azure DevOps
Banking Technology
Business Analysis
Business Metrics
Business Process Improvement
Call Logging
Call Routing
Cisco Systems Products
Client Services
Cloud Services
Communication
Computer Science
Configuration Testing
Contact Centers
Continuous Improvement
Coordinate Meetings
Customer Experience
Dashboard Metrics
Data Analysis
Databases
Event Planning
Event Ticketing
Executive Administrative Assistance
Executive Support
Financial Analysis
Healthcare Information Technology (HIT)
IT Asset Management
IT Audit
IT Communications
IT Corporate Trainer
IT Leadership
IT Outreach Training
IT Project Manager
IT Support Center Management
ITIL
ITIL Implementation
ITIL Process
ITIL Process Implementation
ITIL Service Design
ITIL Service Operations
ITIL Service Strategy
ITIL, ITSM, COBIT, Lean Six Sigma
Identity and Access Management (IAM)
Interactive Voice Response (IVR)
Internal Communications
Invoice Finance
Invoice Processing
Invoice Verification
Key Metrics
Key Performance Indicators
Meeting Facilitation
Meeting Scheduling
Multi-factor Authentication
Network Configuration
Networking Technology
Operational Efficiency
Oracle Database
Problem Solving
Public Administration
Public Speaking
Purchase Contracts
Purchase Orders
Purchase Requisitions
Requirements Gathering
Resolving Issues
Service Delivery
Single Sign-On (SSO)
Software Deployment
Solution Implementation
System Administration
Systems Analysis
Team Building
Team Leadership
Team Management
Technical Operations
Technology Governance
Telephony systems
Training Documentation
Vendor Relationship Management
Virtual Private Network (VPN)
WebEx
Workforce Management

Doreen Silva Summary

Doreen Silva, based in Honolulu, HI, US, is currently a Enterprise Technology Leader | Enterprise IT Domain Lead | Senior Project Manager at Bank of Hope. Doreen Silva brings experience from previous roles at Territorial Savings Bank, Central Pacific Bank and American Savings Bank. Doreen Silva holds a KS Kapalama Heights in Boarder Life, HS Diploma @ Kamehameha Schools. With a robust skill set that includes Active Directory, Analytical Skills, Azure DevOps, Banking Technology, Business Analysis and more. Doreen Silva has 1 emails on RocketReach.