Donna Trainor Email
Head of Customer Service @ Chartered Insurance Institute
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Donna Trainor Location
- United Kingdom
Donna Trainor Work
- 2026 - now Head of Customer Service @
- 2010 - now Contact Center Manager @
- 2010 - now Team Leader @
- 2010 - 2026 Customer Service Manager @
- 2008 - 2010 Training Officer @
- 1989 - 2008 Team Manager @ Santander
Donna Trainor Education
- Chingford Senior School
Donna Trainor Skills
- Customer Journeys
- Quality Assurance Standards
- Problem Solving
- Customer Satisfaction
- Business Requirements
- Customer Experience
- Analytical Skills
- Business Rules
- Workforce Performance
- Employee Engagement
- Stakeholder Management
- Customer Service
- General Data Protection Regulation (GDPR)
- Service-Level Agreements (SLA)
- Communication
- Insurance
- Financial Services
- General Insurance
- Performance Management
- Relationship Management
- Training Delivery
- Coaching
- Call Centers
- Banking
- Retail Banking
- Employee Training
- Microsoft Excel
- Training
- Team Management
- Management
- Team Leadership
- Change Management
Donna Trainor Summary
- Donna Trainor, based in United Kingdom, is currently a Head of Customer Service at Chartered Insurance Institute. Donna Trainor brings experience from previous roles at Chartered Insurance Institute and Edward Jones. Donna Trainor holds a Chingford Senior School. With a robust skill set that includes Customer Journeys, Quality Assurance Standards, Problem Solving, Customer Satisfaction, Business Requirements and more. Donna Trainor has 2 emails on RocketReach.
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