Donna Mallet Email & Phone Number

Quality Engineering CoE | Strategy and Business Process @ Wolters Kluwer

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Donna Mallet Location

Marietta, GA, US

Donna Mallet Work

Quality Engineering CoE | Strategy and Business Process @ (November 2024 - Present)
Sr. Director, CS Strategy and Business Process @ (June 2024 - November 2024)
Sr. Director, CX - DevOps @ (August 2023 - June 2024)
Sr. Director, Customer Success Strategic Initiatives @ (April 2021 - August 2023)
Senior Manager, Customer Success @ (June 2020 - April 2021)
Enterprise Customer Success Manager @ (February 2018 - June 2020)
Sr. Customer Engagement and Success Manager | Sr. Solutions Architect @ (August 2011 - February 2018)
Vice President, Sales and Operations @ Elite Business Services (June 2005 - August 2011)
Vice President, SE Bus Development and Operations @ Cityscape Financial/Mercantile Mortgage Bankers (January 1995 - January 2002)

Donna Mallet Education

Mercy University
Computer Science/Law

Donna Mallet Skills

DevOps
Voice of the Customer
NPS
Digital Strategy
Data Analysis
Customer Retention
Renewals
Artificial Intelligence (AI)
Strategic Partnerships
Team Leadership
Strategic Planning
Strategy
SaaS
Enterprise Software
Cloud Computing
Pre-sales
Business Intelligence
Agile Methodologies
Professional Services
Test Automation
Integration
SDLC
Start-ups
Salesforce.com
SEO
Enterprise Architecture
Project Management
Software Quality Assurance
Account Management
Business Analysis
CRM
Microsoft Excel
Channel Partners
Software Development
New Business Development
Software Project Management
Testing
HP
Software Industry
Quality Center
IT Strategy
Sales Presentations
Unified Functional Testing
Application Lifecycle Management
Certified Trainer
Virtual Training
QTP
Test Planning
Solution Selling
Management
Business Development
Training
Leadership
Solution Architecture
Sales
AI Literacy
Application Development
Artificial Intelligence for Business
Build Strong Relationships
Business Reviews
Capacity Planning
Communication
Critical Thinking
Cross-functional Initiatives
Customer Advocacy
Customer Experience Transformation
Customer Interaction
Customer Onboarding
Data-driven Decision Making
Debugging
Digital Literacy
Executive Relationships
Forward Looking
Generative AI
Generative AI Tools
GitHub Copilot
Human Resources (HR)
Journey Mapping
Key Metrics
Key Performance Indicators
Large Language Models (LLM)
Life Skills
Market Segmentation
Marketing
Organizational Development
Organizational Performance
Problem Solving
Quality Assurance Testing
Responsible AI
Retention Strategies
Security Testing
Software Testing
Strategic Accounts
Strategic Influence
Strategic Leadership
Strategic Vision
Team Management
User Adoption

Donna Mallet Summary

Donna Mallet, based in Marietta, GA, US, is currently a Quality Engineering CoE | Strategy and Business Process at Wolters Kluwer. Donna Mallet brings experience from previous roles at Tricentis. Donna Mallet holds a Computer Science/Law @ Mercy University. With a robust skill set that includes DevOps, Voice of the Customer, NPS, Digital Strategy, Data Analysis and more. Donna Mallet has 5 emails and 2 mobile phone numbers on RocketReach.