2002 -2009 Technical Service Analyst @ CheckFree/Fisev
2000 -2002 Computer Operator, Senior @
1994 -2000 Computer Operator II @
Donna Lee Education
Southern University at New Orleans 1989-1991
University of New Orleans 1984-1989
Donna Lee Skills
Information Technology
Technology
Requirements Analysis
SharePoint
Art
SDLC
Data Center
ITIL
Troubleshooting
Business Analysis
Software Documentation
Vendor Management
Process Improvement
Strategy
Business Continuity
Testing
Risk Management
Business Process
Cross Functional Team Leadership
Change Management
Disaster Recovery
Business Process Improvement
Management
Software Development Life Cycle Sdlc
Project Management
Security
Problem Management
Integration
Analysis
IT Management
IT Service Management
Databases
WBS
IBM
Release Management
Adobe Contribute
Service Desk
Cost
Window
Upkeep
Production Environment
Service Level Management
Bank Secrecy Act
Design
Impact Assessment
CompTIA
Desktop Computers
Currency
North America
Steering
Resolve
Initiation
Lean Manufacturing
Affiliation
Quarter
Migrating
Profit
Federal Reserve
Demanding
System
Rfcs
Sage Act
Inventory
Variables
BMC Remedy
Mttr
Sla
Service Availability
Scripting
CI
Players
Social Work
Documentation
PMP
Lessons Learned
Commercial Real Estate
Operational Support
Hardware
FCC
Disruption
Coordination
Windows Mobile
Production Implementation
Communication
Negotiation
Lto
Scientific
eTOM
MVS
Delay
Continuous Process Improvement
Flows
Java Enterprise Edition
Responsibility
Six Sigma
Usa
Policies and Procedures
International
Stakeholder Analysis
Ticketing
Reliability Centered Maintenance
PeopleSoft
Google Groups
Dfd
Guidelines
Dependency Management
Microsoft Dynamics
Preventive Maintenance
Fashion
Proposal Writing
Risk
Technical Issues
Software Development
Directions
Deployments
Logging
Internet Banking
Performance Management
Mpe
Writing
Network Monitoring Tools
Infrastructure
Expenses
Core Business
Identify Trends
System Configuration
Network Mapping
Finance
WINS
Directing Others
Systems Performance
Failure
SME
Enact
Calls
Command Center
HIT
Metrics
Auditing
RCM
Alerts
Accounting
Linux
Mtbf
Outages
Guidance
Fusion
Sociology
Customer Satisfaction
Atlanta
Validation
Engineering
Reports
Rcv
Android
XML
ASQ
Offshore
External Clients
Service Lines
New Orleans
Research
System Monitoring
SOA
Investigation
Shutdown
Compliance Management
Philips
Print
Hardware Development
Power
SAP
FIX
Configurations
ERP
Quality Assurance
Restoration
Balancing
Project Planning
Metric
Plants
DMAIC
Sequences
SiteScope
Lottery
Yellow Belt
Security Engineering
Tape Management
History
Affiliates
Records Management
Green Belt
Materials
Consolidate
Performance Reviews
Oracle
Technical Direction
PMI
Field Test
Requirement Specifications
IT Operations
Structural Engineering
Internal Controls
Libraries
On Call Support
Budgets
Operations Processes
Support Staff
Industrial Sector
Evaluation
Coordinated
White Papers
Medical Diagnostics
Suppliers
Vendors
COBIT
Sales
Net
Manages
System Setup
Incident Management
System Upgrades
Recognizing
Mainframe
Introducing
BRMS
SAP ERP
Business Requirements
Backup/Restore
Detection
Closure
Real Estate Transactions
iOS
Revenue
Continuous Improvement
Key Performance Indicators
Hard Drives
Propose
Fiserv
Escalation
Solution Implementation
Microsoft Office
Delegate
Scheduling
American
Stakeholders
OPs
Boundary
Data Center Relocation
R
Consumer Electronics
RFP
Operating Systems
Applications
Exceptions
Microsoft Project
Project
Governance
Sarbanes Oxley Act
Tape
EJB
Internal Audit
Tape Storage
Navy
Interfaces
Reviews
Investments
Computer Security
Patient Outcomes
Foundations
Delivery
Disaster
Employee Benefits
Team Building
TOGAF
Consulting
Corrective Actions
Windows
Change Control
Return on Investment
Investigative Research
Osa
Assessment
Modification
VMS
Contractors
Statistics
Data Backup
Home Depot
Monitors
Financial Forecasting
Linear
Verse
Foundation
Business Services
Cell
Data Recovery
Weblogic
Defect
Apache
Agreement
ITIL Implementation
Training
Microsoft Office Sharepoint Server
Root Cause
Reporting
Incident
Third Party Applications
Adobe AIR
Revise
Billing Systems
Service Catalog
Concepts
Project Estimation
Terminals
Production Operations
Project Plans
Configuration Management
Schedules
Home
Evidence
Customization
Digital Imaging
Operations
Mobile Applications
Credit
Social Influence
Management Tools
Technical Support
Tape Backup
Infrastructure Services
Data Migration
Integration Projects
Income
Software Design
Configurators
CMDB
Classification
Executive Management
Account Management
MPI
Visio
Software
JD Edwards
PMBOK
Phase
Movex
Manufacturing
Stability
Tracing
Console
Decision Making
Financial Transactions
Appraisals
Problem Solving
Meetings
Wells Fargo
Coordinate
Software Development Life Cycle
Donna Lee Summary
Donna Lee, based in Atlanta, GA, US, is currently a Cyber Security Incident Manager at SunTrust. Donna Lee brings experience from previous roles at Virtustream, AGCO Corporation, The Home Depot and Scientific Games. Donna Lee holds a 1989 - 1991 Southern University at New Orleans. With a robust skill set that includes Information Technology, Technology, Requirements Analysis, SharePoint, Art and more. Donna Lee has 3 emails and 2 mobile phone numbers on RocketReach.
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