Director @ Asurion Insurance Services (April 2004 - March 2012)
Director, E2E Customer Experience @ (January 2004 - January 2012)
Customer Care Manager @ (June 1997 - April 2004)
Customer Care Manager @ (January 1997 - January 2004)
Major Account Manager @ (July 1995 - June 1997)
Government Contract Administrator @ International Marine Fuels (March 1991 - September 1995)
Donna Drehmann Education
Towson University
BA (Mass Communication)
1985-1989
Nashville Area Junior Chamber of Commerce Leadership Development Program
Young Leaders Council Graduate
Donna Drehmann Skills
Customer Experience
Customer Satisfaction
Vendor Management
Telecommunications
Voice of the Customer
Cross-functional Team Leadership
Process Improvement
Brand Loyalty
Customer Retention
Account Management
Program Management
Net Promoter Score
Entrepreneurial Organizations
Survey Design
Leadership
Marketing
Team Building
Customer Service
Team Leadership
Call Centers
Enterprise Software
Training
Strategic Planning
Management
Analytics
Quality Assurance
Strategy
Human Resources
CRM
Customer Escalation Management
Customer Surveys
Business Process Improvement
Photoshop
Cross Functional Team Leadership
Sales
Entrepreneurial
Customer Relationship Management Crm
Public Speaking
Cross Functional Team
Social Media
Customer Relationship Management
Donna Drehmann Summary
Donna Drehmann, based in Scottsdale, AZ, US, is currently a Director of Consumer Insights at LXE Hearing. Donna Drehmann brings experience from previous roles at Eargo, TikTok, Postmates and Change Healthcare. Donna Drehmann holds a 1985 - 1989 BA in Mass Communication @ Towson University. With a robust skill set that includes Customer Experience, Customer Satisfaction, Vendor Management, Telecommunications, Voice of the Customer and more. Donna Drehmann has 2 emails and 3 mobile phone numbers on RocketReach.
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