2010 -2015 Business to Consumer Resource Planning Manager @
2009 -2010 Group Scheduling and Realtime Manager @
2006 -2009 Scheduling Manager @
2005 -2006 Strategy and Planning Manager @
2001 -2005 Workforce Planning Manager @
1999 -2001 Scheduling Manager @
Donna Carr Education
Lostock Hall High School 1983-1988
Donna Carr Skills
Leadership
Customer Service
IVR
Operations Management
Coaching
Call Center
Employee Relations
Totalview
Service Delivery
Project Planning
Call Centers
Forecasting
Change Management
Performance Management
Strategic Recruitment Planning
Business Continuity
Customer Experience
Stakeholder Management
Telecommunications
CRM
Microsoft Excel
Workforce Management
People Management
Team Management
Business Analysis
Q Max
Strategy
Call Routing
Process Improvement
Planning
Team Leadership
Training
Outsourcing
Sla
Resource Management
Real Time Monitoring
Business Development
Contact Centers
Ilm Level 5
Blue Pumpkin
Building Relationships
Information Management
Scheduling Management
Recruiting
Project Delivery
Management
Business Process Improvement
eWFM
ACD
Siemens HiPath
Workforce Planning
Vendor Management
Service Level Agreements
Donna Carr Summary
Donna Carr, is currently a Workforce Planning Manager at Axa. Donna Carr brings experience from previous roles at laterooms.com, Talktalk and Dixons Carphone. Donna Carr holds a 1983 - 1988 Lostock Hall High School. With a robust skill set that includes Leadership, Customer Service, IVR, Operations Management, Coaching and more. Donna Carr has 1 mobile phone numbers on RocketReach.
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