Dondi Zafra's Location
Manila, Philippines
Dondi Zafra's Work
- Client Services Manager II @ Afni Philippines Inc.
- Client Services Account Manager @ Teleperformance
- Senior Operations Manager @ TTEC
- Service Delivery Manager @ TTEC
- Site Lead @ TTEC
- Operations Supervisor @ TTEC
- Global Command Center Sr. Specialist @ Concentrix
- Workforce Management Analyst @ ibex.digital
- Sales Representative @ ibex.digital
- Intern Analyst @ Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Dondi Zafra's Education
- Silliman University
Bachelor of Science (BS) (Computer and Information Sciences and Support Services)
2006 - 2011
Dondi Zafra's Skills
- Workforce Management
- Team Leadership
- Service Delivery
- Customer Satisfaction
- Call Centers
- Contact Centers
- BPO
- Sla
- Inbound Marketing
- Customer Experience
Dondi Zafra's Summary
Dondi Zafra, based in Metro Manila, Philippines, is currently a Client Services Manager II at Afni Philippines Inc., bringing experience from previous roles at Teleperformance and TTEC. Dondi Zafra holds a 2006 - 2011 Bachelor of Science (BS) in Computer and Information Sciences and Support Services @ Silliman University. With a robust skill set that includes Workforce Management, Team Leadership, Service Delivery, Customer Satisfaction, Call Centers and more, Dondi Zafra contributes valuable insights to the industry. Dondi Zafra has 2 emails on RocketReach.
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