Customer Success Manager @ (August 2012 - August 2017)
Customer Experience Analyst @ (May 2007 - August 2012)
Business Banking Specialist @ (August 2005 - April 2007)
Donald Brown Education
Los Angeles Mission College
Accounting and Computer Science
Sylmar High School
Donald Brown Skills
Attitude Change
Client Onboarding
Client Training
Communication
Confidentiality
Contact Centers
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer Support
Data Entry
Easily Adaptable
Employee Training
Internet Access
Interpersonal Communication
Interviewing
Inventory Management
Leadership
Mentoring
Microsoft Office
Office Software
Online Banking
Organization Skills
Payment Card Industry Data Security Standard (PCI DSS)
Phone Etiquette
Phone Manner
Pivotal CRM
Point of Sale (POS) Systems
Problem Management
Problem Solving
Product Management
Product Service
Project Management
Remote Control
Reporting
Self-Management
Service Levels
Service Work
Sift Science
Skilled Multi-tasker
Software as a Service (SaaS)
Teamwork
Technical Support
Ticketing Systems
Troubleshooting
User Experience (UX)
Voice over IP (VoIP)
Warehouse Management Systems
Zendesk
Donald Brown Summary
Donald Brown, based in Los Angeles, CA, US, is currently a Customer Experience Expert at OPSkins.com / Worldwide Asset eXchange (WAX). Donald Brown brings experience from previous roles at NCR Corporation, Intuit and Digital Insight. Donald Brown holds a Accounting and Computer Science @ Los Angeles Mission College. With a robust skill set that includes Attitude Change, Client Onboarding, Client Training, Communication, Confidentiality and more. Donald Brown has 1 emails on RocketReach.
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