Sr. Technical Account Manager @ (April 2014 - December 2018)
Technical Account Manager @ (June 2012 - April 2014)
Senior Manager - Operations Reporting, Change and Problem Management @ Nortel (November 2007 - December 2011)
Senior Manager - R and D IT Service Delivery @ Nortel (August 2004 - November 2007)
IT Senior Manager @ Nortel (January 2000 - January 2004)
Manager, Software Development Environment Support @ Nortel (January 1997 - January 2000)
Manager, Carrier Networks Tools Support and Development @ Nortel (January 1995 - January 1997)
Pre-Management Experience @ Nortel (January 1986 - January 1995)
Don Morris Education
University of North Texas
BS (Business Computer Information Systems (BCIS))
1982-1987
Richland College 1981-1982
Don Morris Skills
Problem Mgmt
Change Management
Root Cause Analysis
Microsoft Visio
ITIL
Project Management
Incident Management
Service Delivery
Customer Satisfaction
SLA
IT Operations
Metrics
IT Service Management
Process Development
Service Management
IT Governance
IT Management
Unix
IT Outsourcing
IT Strategy
People Management
Process Improvement
Customer Focus
Service Desk
Managed Services
Team Leadership
Outsourcing
Business Analysis
Remedy
Problem Solving
Data Center
Software Documentation
Management
Visio
Quality Assurance
Governance
Problem Management
Telecommunications
BMC Remedy
Program Management
Process Simulation
Vendor Management
Information Technology
System Administration
Business Process Improvement
Don Morris Summary
Don Morris, based in McKinney, TX, US, is currently a Vice-President, Technical Account Management at Paymentus at Paymentus. Don Morris brings experience from previous roles at Paymentus, Fiserv and Nortel. Don Morris holds a 1982 - 1987 BS in Business Computer Information Systems (BCIS) @ University of North Texas. With a robust skill set that includes Problem Mgmt, Change Management, Root Cause Analysis, Microsoft Visio, ITIL and more. Don Morris has 2 emails and 2 mobile phone numbers on RocketReach.
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