2020 -now Major Incident Management Lead - OMC Operations Manager @
2019 -2020 Incident and Problem Manager @
2019 -2019 Senior IT Service Delivery Specialist @ IT Service Delivery
2019 -2019 Incident and Problem Manager @
2018 -2019 Change And Release Manager @
2017 -2017 Team Leader - Job Search Work Team @
2016 -2017 Sr. IT Business Analyst @
now IS Analyst @
now Project Manager @
now Offshore and Remote Site Project Coordinator - BHP Billiton Petroleum @
now Desktop Team Lead @
now Remote Sites Tech @
Don Holton Education
University of Houston-Clear Lake
BBA (Management)
Don Holton Skills
Continuous Improvement
Site Reliability Engineering
Service Delivery
Team Leadership
Incident Management
Project Management
Business Analysis
IT Service Management
ITIL
User Acceptance Testing
Project Planning
Requirements Analysis
Root Cause Analysis
Requirements Gathering
Technical Training
Vendor Management
Integration
Business Process Improvement
Business Process
Software Documentation
IT Strategy
Change Management
Information Technology
Service Desk
Problem Management
Service-Level Agreements (SLA)
IT Operations
Key Performance Indicators
SAP
SaaS
BMC Remedy
SAP Products
Office365
Technical Leadership
Management
Customer Service Management
Critical Infrastructure
Hands-on Technical Leadership
Offshore Projects
Classroom Training
IT Hardware Support
IT Service Delivery
Service Operations
Major Incident Management
User Adoption
ServiceNow
Ticketing Systems
Metrics
Service Improvement
Service Portfolio Management
Wintel
Printing
PMO
Citrix
V3 Foundation
Infrastructure
Soe
Windows
SCADA
Canon
Group Presentations
Ras
Edge
Manifold
Rack
Field Support
Business Requirements
Travel
Commodity
Design
Thin
Computer Science
Science
SMS
Remote Locations
Leadership
HP Printers
HP Server Hardware
SAP Implementation
VIP
Systems Engineering
Microsoft Visio
Escalation
McAfee
Switches
Training Material
Strategy
Microsoft Office
Testing
Project Coordination
Asset Management
Racks
Training
Desktop Hardware
MS Project
Sla
Enterprise Software
Printers
VPN
Scheduling
Server Administration
Documentation
Cisco Routers
Offshore Project Management
HUET
Remote Desktop
Analysis
IT Management
Hardware
Global Operations
Dameware
Project Resourcing
Performance
C
Controllers
Operating Systems
Logistics
Osi
LAN
MFC
Presentation
Petroleum
Email
Trend Micro
Marketing
Project Implementation
Mining
Start Up Operations
Service Management
FTP
Service Levels
Classroom
Servers
Laser Printers
Presentations
Project Teams
Remote Support
Microsoft Windows
Heat
Account Management
Data Management
Lotus Notes
System Development
Laser
Commissioning
Hands on Technical Leadership
Technical Design
Windows Vista
Process Improvement
Visio
Materials
Windows NT
Software
Analytical Skill
Audit
Production Systems
Liaison
HP Server
Os Migration
Appraisals
Technician
Offshore Operations
Underwater
Lotus
Video Conferencing
Service Level Agreements
Asset Manager
Windows 10
Don Holton Summary
Don Holton, based in Houston, TX, US, is currently a Major Incident Management Lead - OMC Operations Manager at DXC Technology. Don Holton brings experience from previous roles at Direct Energy, IT Service Delivery, CenterPoint Energy and DXC Technology. Don Holton holds a BBA in Management @ University of Houston-Clear Lake. With a robust skill set that includes Continuous Improvement, Site Reliability Engineering, Service Delivery, Team Leadership, Incident Management and more. Don Holton has 5 emails and 3 mobile phone numbers on RocketReach.
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