2014 -2016 Application Support Specialist @ TRUX Route Management Systems Inc.
2015 -2015 Trainee @
2014 -2014 Service Desk Specialist- Contract @
2014 -2014 IT Specialist - Contract @
2012 -2013 Technical Application Specialist @
2011 -2012 Operations Administrator - Level 2 Desktop Support @
2010 -2011 IT Service Desk @
2006 -2010 IRT Handheld, Desktop and BlackBerry Internet Service Support @
2006 -2006 HelpDesk Support @
2004 -2006 Senior Technical Support @
2001 -2004 Team Lead @ Sykes Asia
Don Fermin Education
AMA University
Bachelor of Science in Business Administration Major in Management with Computer Application, Business Management and Computer Applications (Business Management and Computer Applications)
1997-2001
Don Fermin Skills
ITIL
Microsoft SQL Server
Software Documentation
Troubleshooting
Microsoft Exchange
Technical Support
Operating Systems
Team Leadership
Management
Software Installation
System Deployment
Don Fermin Summary
Don Fermin, based in Kitchener, ON, CA, is currently a Client Experience and Delivery Coordinator at Oliver Insurance Software. Don Fermin brings experience from previous roles at Trapeze Group, Brock Solutions, PiVAL and Scheidt & Bachmann. Don Fermin holds a 1997 - 2001 Bachelor of Science in Business Administration Major in Management with Computer Application, Business Management and Computer Applications in Business Management and Computer Applications @ AMA University. With a robust skill set that includes ITIL, Microsoft SQL Server, Software Documentation, Troubleshooting, Microsoft Exchange and more. Don Fermin has 3 emails on RocketReach.
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