Don de Dios Email
Tier 3 Support Engineer @ FullScope IT (Past)
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Don de Dios Location
- Baguio, CAR, PH
Don de Dios Work
- Tier 3 Support Engineer @ (October 2022 - April 2026)
- Senior Analyst @ (August 2021 - September 2022)
- Senior Product Support Engineer @ (August 2021 - September 2022)
- Senior IT Support Services Specialist @ Dell Technologies / EMC Information System Management Limited Singapore (April 2012 - July 2021)
- Senior Information Technology Analyst @ Dell EMC (April 2012 - July 2021)
- System Administrator @ SM Prime Holdings Incorporated (July 2011 - March 2012)
- System Administrator @ (July 2011 - March 2012)
- Regional IT Client Support @ (January 2009 - May 2011)
- Information Technology Support Engineer @ TeleTech Holdings Inc. (January 2009 - May 2011)
- Corporate Technical Support and Customer Service Representative for NA McAfee Coporate @ (June 2007 - January 2009)
- Lead Technician @ McAfee Network Security (Sutherland Global Services) (June 2007 - January 2009)
- IT Administrator @ ASD Planners and Printers (May 2003 - October 2006)
Don de Dios Education
- Holy Angel University
Bachelor of Science (Electrical, Electronics and Communications Engineering)
1997-2003
Don de Dios Skills
- Windows Server Administration
- Active Directory
- Computer Hardware Engineering
- Telecommunications Engineering
- Six Sigma
- Vendor Management
- Project Management
- ITIL Certified
- Scrum
- Windows 7
- SCCM
- VMware vSphere
- VMware ESX
- Windows 10
- Nortel Meridian
- Cisco Call Manager
- Networking
- VMware Workstation
- VMware Fusion
- Mac/PC
- Airwatch
- McAfee Antivirus
- IT Asset Management
- Autotask
- Change Management
- Cloud Services
- ConnectWise
- Consulting
- Customer Relationship Management (CRM)
- Disaster Recovery
- ITIL Service Operations
- Incident Management
- Internet Protocol Suite (TCP/IP)
- Kaseya
- Linux System Administration
- MSP Practitioner
- Managed Services
- Microsoft 365
- Microsoft Endpoint Configuration Manager
- Mobile Device Management
- Network Configuration
- Network Design
- Performance Monitoring
- Remote Monitoring
- Root Cause Analysis
- Service-Level Agreements (SLA)
- ServiceNow
- Sophos
- Technical Leadership
- Technical Support
- Technology Management
- Troubleshooting
- Virtualization
Don de Dios Summary
- Don de Dios, based in Baguio, CAR, PH, was previously a Tier 3 Support Engineer at FullScope IT. Don de Dios brings experience from previous roles at NetWitness, RSA Security, Dell Technologies / EMC Information System Management Limited Singapore and Dell EMC. Don de Dios holds a 1997 - 2003 Bachelor of Science in Electrical, Electronics and Communications Engineering @ Holy Angel University. With a robust skill set that includes Windows Server Administration, Active Directory, Computer Hardware Engineering, Telecommunications Engineering, Six Sigma and more.
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