Business Process Consultant @ (November 2023 - December 2024)
Tech Arch Delivery Manager @ (July 2022 - November 2023)
ITSM Practice Lead @ (July 2021 - June 2022)
Senior Business Process Consultant @ (February 2021 - June 2021)
Business Process Consultant @ (September 2019 - February 2021)
Enterprise Service Management Process Architect @ (June 2016 - September 2019)
IT Service Manager @ (February 2012 - June 2016)
IT Service Management Process Manager @ (May 2011 - February 2012)
Configuration Manager - ITIL @ (June 2010 - May 2011)
Director of Volunteers @ Pikes Peak Regional Chapter of the Project Management Institute (February 2010 - November 2010)
IT Systems Analyst @ (January 2007 - January 2009)
Systems Administrator and Analyst @ (January 2005 - January 2007)
Systems Administrator @ (January 1999 - January 2005)
Database Administrator @ (January 1998 - January 1999)
Don Conley Education
Colorado School of Mines
BS (Mathematical and Computer Sciences)
1992-1998
Ameriteach
Colorado Technical University
Plexent
Don Conley Skills
Active Directory
Analysis
Business Process Improvement
Change Management
Databases
Development Tools
Disaster Recovery
Enterprise Software
Hardware
Help Desk Support
IT Management
IT Operations
IT Service Management
IT Strategy
ITIL
ITIL Processes
ITSM Tool Management
Information Technology
Infrastructure
Integration
Leadership
Management
Microsoft Licensing
Operating Systems
PMP
Process Improvement
Project Management
SQL
Security
Servers
Service Desk
ServiceNow
SharePoint
Six Sigma
Software Documentation
System Administration
System Deployment
Technical Support
Testing
Troubleshooting
Vendor Management
Vendor Relations
Windows Server
Mathematics
Manageengine Servicedesk Plus
Conciseness
Customer Requirements
Vendors
Windows
Computing
System Setup
System Configuration
Serving
Managesoft
Executive Positions
Machinery
Business Requirements
Windows XP
Customer Focused
Organizational Structure
Trend
PC
Technical Engineering
Science
Airlines
Resume
Desktop Computers
Maintenance And Repair
Database Administration
System Requirements
PowerPoint
Ahead Of Schedule
Human Resources
Antivirus
Escalation
Customer Satisfaction
System
Team Management
Voice
Engineering
Project Facilitation
Microsoft Excel
Microsoft Office Sharepoint Server
Technical Computing
Image
Virus
Corporate Performance
Product Development
Research
Shutdown
VMware
Worm
Springs
Exchanges
Information Security
Workstations
Applications
Analysis Tools
Communication
Life Sciences
Obsolete
Customer Needs
Conversation
Global Engineering
Analytical Chemistry
Exceptions
Colorado
Security Management
Balancing
Microsoft Project
Sarbanes Oxley Act
Project
Rollout
Golang
Measurements
Unix
Frontier
Emergency Services
Careful
LinkedIn
Responsibility
Accommodating
Trust
Nt 4.0
Electronics
Prevention
Green Belt
Windows Vista
Visio
Software
Product Design
Windows NT
PMI
Powershell
Acm
Certified Project Manager
Agilent
Corporate Security
Manufacturing
Internal Controls
Libraries
Customer Engagement
Staff Development
Scientists
Process Design
Problem Solving
Templates
Delivery
Automation
Don Conley Summary
Don Conley, based in Monument, CO, US, is currently a Customer Success Executive at ServiceNow. Don Conley brings experience from previous roles at Servos, Accenture and Acorio. Don Conley holds a 1992 - 1998 BS in Mathematical and Computer Sciences @ Colorado School of Mines. With a robust skill set that includes Active Directory, Analysis, Business Process Improvement, Change Management, Databases and more. Don Conley has 2 emails and 3 mobile phone numbers on RocketReach.
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