Don Brooks's Location
Plano, TX, US
Don Brooks's Work
- Head of Customer Service & Operations @ New York Life
- Senior Consulting Manager of Client Contact Center Transformation @ Accenture
- Business Transformation Executive @ Accenture
- Management Consultant @ Booz Allen Hamilton
- Management Consultant @ Deloitte Consulting LLP
- Call Center - Customer Contact Centers - Operations Management @ Various Companies
Don Brooks's Education
- Florida State University
(Public Administration)
- Tallahassee Community College
Associate of Arts (Liberal Arts, Liberal Studies)
- Florida State University
Bachelor of Science (Political Science and Government, Political Science, Government)
Don Brooks's Skills
- Outsourcing
- Vendor Management
- CRM
- Call Centers
- BPO
- Workforce Management
- Leadership
- Management
- Customer Satisfaction
- Strategy
Don Brooks's Summary
Don Brooks, based in Plano, TX, US, is currently a Head of Customer Service & Operations at New York Life Insurance Company, bringing experience from previous roles at Accenture, Booz Allen Hamilton and Deloitte Consulting LLP. Don Brooks holds a Florida State University. With a robust skill set that includes Outsourcing, Vendor Management, CRM, Call Centers, BPO and more, Don Brooks contributes valuable insights to the industry. Don Brooks has 3 emails and 1 mobile phone number on RocketReach.
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