2021 -2022 Principal Service Management Consultant @
2017 -2021 Senior Service Managment Consultant @
2016 -2017 ServiceNow Admin - Dev Studio - Technical Lead North America Region @
2015 -2016 ServiceNow Admin - Dev Studio @
2014 -2015 Service Delivery Coordinator @
2014 -2014 Self Service Deployment Team Lead @
2004 -2014 Project Manager and Deployment Lead @
2003 -2004 Level 2 Agent and Backup Team Lead @
2000 -2003 Service Desk Agent @
1999 -2000 Quality Control Representative @
1999 -1999 Backup Team Lead @
1998 -1999 Technical Service Representative @
1998 -1998 Data Acquisition Tech @ Lucent Technologies
Don Bates Education
Texas A&M University
Bachelor of Science (BS) (Physics)
1994-1997
Don Bates Skills
ITIL
Software Project Management
Requirements Analysis
PMO
SDLC
Help Desk Support
PMP
Service Desk
IT Strategy
Business Process
Testing
Don Bates Summary
Don Bates, based in Texas, United States, is currently a Service Management Consulting Manager at Capgemini. Don Bates brings experience from previous roles at Capgemini, DXC Technology and CSC - Computer Sciences Corporation. Don Bates holds a 1994 - 1997 Bachelor of Science (BS) in Physics @ Texas A&M University. With a robust skill set that includes ITIL, Software Project Management, Requirements Analysis, PMO, SDLC and more. Don Bates has 5 emails and 2 mobile phone numbers on RocketReach.
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