Dominique Raphanel's Location
Lyon, FR
Dominique Raphanel's Work
- Gobal IS, Support and User Experience Manager @ bioMérieux
- Global Service Delivery Manager @ bioMérieux
- EMEA Service Delivery Manager IS @ bioMérieux
- Global Head of Community Managers and Online Support @ eYeka
- Consultant @ EC+S European Consulting Plus Services
- Contact Center Development Manager @ SELLBYTEL Group
- MBA candidate @ emlyon business school
- MBA Candidate @ HEC Montréal
- EMEA Operations Manager @ Accenture
- EMEA Technical Support Manager @ Adobe
Dominique Raphanel's Education
- HEC Montréal
MBA (Major: B2B International Business Strategy & Marketing)
2006 - 2006 - emlyon business school
International MBA, Master of Business Administration (Marketing, Strategy)
2005 - 2006 - Irish Management Institute, Dublin
Bachelor of Arts (Business & Management)
1998 - 2000
Dominique Raphanel's Skills
- Cross-functional Team Leadership
- Change Management
- CRM
- Outsourcing
- Management
- Performance Management
- Customer Service
- Customer Satisfaction
- Call Centers
- Workforce Planning
Dominique Raphanel's Summary
Dominique Raphanel, based in Lyon, FR, is currently a Gobal IS, Support and User Experience Manager at bioMérieux, bringing experience from previous roles at bioMérieux, eYeka and EC+S Consulting. Dominique Raphanel holds a 2006 - 2006 MBA in Major: B2B International Business Strategy & Marketing @ HEC Montréal. With a robust skill set that includes Cross-functional Team Leadership, Change Management, CRM, Outsourcing, Management and more, Dominique Raphanel contributes valuable insights to the industry. Dominique Raphanel has 2 emails on RocketReach.
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