Dolon Bose Location
Medway, MA, US
Dolon Bose Work
- 2022 - now AVP - Operations, Customer Success @ U.S. Bank
- 2021 - 2022 Customer Success Manager @ Ultivue
- 2016 - 2017 Head: Training - Customer Success (Senior Manager) @ Vodafone
- 2015 - 2016 Head: Customer Success (Training) - Manager @ Vodafone
- 2014 - 2015 Head - Customer Support Group and Escalations Team (Deputy Manager) @ Vodafone
- 2010 - 2013 Assistant Manager - Customer Service @ Vodafone
- 2008 - 2009 Senior Customer Service Executive @ Vodafone
- 2005 - 2007 Executive (Retail Store Manager) @ Vodafone
- 2002 - 2004 Call Center Operations - Executive @ Hutchison Max Telecom
- 2002 - 2002 Web Designing @ WDC Creative
Dolon Bose Education
- Harvard Business School Online
Business Analytics (Pass with High Honors)
2021 - 2021 - University of Calcutta
Bachelor of Arts - BA (3.7 GPA Equivalent)
1996 - 1999 - Massachusetts Bay Community College
Associate of Science - AS (Business Administration and Management, General)
2019 - 2021
- University of Mumbai
Certificate in Instructional Design & Content Development (Workforce Development and Training)
2012 - 2012 - University of Mumbai
Certificate in ADDIE Model (Workforce Development and Training)
2009 - 2009 - International Transactional Analysis Association, USA
Certificate in Transactional Analysis (Workforce Development and Training)
2008 - 2008 - IBM
Certificate in E-Commerce Professional Program (Computer Science)
2000 - 2002 - NIIT Institute
Certificate in Advanced Computing (Computer Science)
1999 - 2002
Dolon Bose Skills
- Customer Experience
- Complain Resolution
- Client Relations
- Escalations Management
- Communication
- Process Improvement
- Customer Relationship Management
- Strategy and Budget
- Training
- Customer Service
Dolon Bose Summary
Dolon Bose, based in Medway, MA, US, is currently a AVP - Operations, Customer Success at U.S. Bank. Dolon Bose brings experience from previous roles at Ultivue and Vodafone. Dolon Bose holds a 2021 - 2021 Business Analytics in Pass with High Honors @ Harvard Business School Online. With a robust skill set that includes Customer Experience, Complain Resolution, Client Relations, Escalations Management, Communication and more. Dolon Bose has 2 emails and 1 mobile phone numbers on RocketReach.
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