Doaa Farid Email & Phone Number
Global Service Delivery Manager @ National Technology Group
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Doaa Farid Location
- Egypt
Doaa Farid Work
- 2013 -now Global Service Delivery Manager @
- 2005 -2013 Customer Experience Operation Supervisor @
- 2007 -2010 Senior Operational Trainer @
- 2003 -2007 Xceed-Team Leader @
Doaa Farid Education
- Arab Academy for Science, Technology and Maritime Transport
Master of Business Administration (MBA) (International Business)
2011-2013 - Cairo University
Bachelor's degree (Accounting and Finance)
1996-2000
Doaa Farid Skills
- Business Strategy
- Business Planning
- Business Development
- Account Management
- Team Building
- Training
- Presentations
- Coaching
- Team Development
- E-Commerce
- Managing Workflow
- Delegation
- Contact Center Management
- Brokerage
- Presentation Skills
- Fundraising
- GSM
- Communication
- Leadership
- Project Management
- Sales Management
- FinTech
- ability to effectively manage multi-functional employee teams
- Extensive experience with leading and supervising teams
- Call Center Development
- Customer Relationship Management (CRM)
- Sales Operations
- Change Management
- Team Leadership
- Call Center
- BPO
- Customer Satisfaction
- Workforce Management
- Customer Experience
- Telecommunications
- Troubleshooting
- Service Delivery
- Customer Service
- Team Management
- Escalation
- Outsourcing
- Call Centers
- Supervisor
- Account Executives
Doaa Farid Summary
- Doaa Farid, based in Egypt, is currently a Global Service Delivery Manager at National Technology Group. Doaa Farid brings experience from previous roles at Cisco and Xceed. Doaa Farid holds a 2011 - 2013 Master of Business Administration (MBA) in International Business @ Arab Academy for Science, Technology and Maritime Transport. With a robust skill set that includes Business Strategy, Business Planning, Business Development, Account Management, Team Building and more.
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