Dmitri Ivanov Email
CX Strategy Manager @ FDJ - La Française des Jeux
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Dmitri Ivanov Location
- Epsom, GB
Dmitri Ivanov Work
- CX Strategy Manager @ (November 2025 - Present)
- CX Digital Strategy Manager - Global @ (November 2024 - November 2025)
- Customer Experience Strategist @ (April 2021 - December 2023)
- Website Operations Team Lead @ (May 2019 - December 2020)
- Loyalty Lead @ (October 2018 - May 2019)
- Customer Services Manager @ (March 2017 - October 2018)
- VIP Account Specialist @ (March 2016 - March 2017)
- Support Services Language Specialist @ (March 2013 - March 2016)
- Visiting Research Fellow @ (October 2012 - February 2013)
- Postdoctoral Research Fellow @ (September 2009 - December 2012)
- Senior Sales Assistant @ (December 2007 - December 2009)
Dmitri Ivanov Education
- University of Tartu
Doctor of Philosophy (Ph.D.) (Russian Language and Literature)
2005-2009 - University of Tartu
Master’s Degree (Russian Language and Literature)
2003-2005 - University of Tartu
Bachelor’s Degree (Slavic Languages, Literatures, and Linguistics, General)
1999-2003
Dmitri Ivanov Skills
- Research
- Unstructured Data
- Data Analysis
- Presentation Skills
- Google Analytics
- Teamwork
- CRM
- Quality Assurance
- Analysis Reports
- Marketing
- Customer Satisfaction
- Deadline Oriented
- Pattern Recognition
- Microsoft Office
- WordPress
- HTML
- Microsoft Excel
- Public Speaking
- Photography
- Russian
- Editing
- English
- Proofreading
- Social Media
- Translation
- Customer Relationship Management Crm
- Conflict Management
- People Management
- Salesforce
- Delegation
- Sales
- Teaching
- People Development
- Jira/Confluence
- JIRA
- Team Management
- Team Leadership
- Customer Service Management
- Motivating A Team
- Engaging People
- Team Mentoring
- Operations Management
- Change Management
- Customer Service
- Web Chat
- Team Motivation
- Management
- Zendesk
- Project Management
- Phone Etiquette
- Small Business Marketing
- Performance Management
- Customer Relationship Management
Dmitri Ivanov Summary
- Dmitri Ivanov, based in Epsom, GB, is currently a CX Strategy Manager at FDJ UNITED. Dmitri Ivanov brings experience from previous roles at Ralph Lauren, Win Technologies, Kindred Group plc and Gaming Realms. Dmitri Ivanov holds a 2005 - 2009 Doctor of Philosophy (Ph.D.) in Russian Language and Literature @ University of Tartu. With a robust skill set that includes Research, Unstructured Data, Data Analysis, Presentation Skills, Google Analytics and more. Dmitri Ivanov has 1 emails on RocketReach.
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