discourse.ai Information

discourse.ai offers a SaaS AI platform to large financial services companies that unlocks the value of conversation data for customer service using AI. Our SaaS AI platform utilizes novel algorithms that we created to fill the gap in understanding the content and meaning of conversations. We utilize a novel semi-supervised machine learning pipeline based upon financial services ontologies that automatically enriches recorded customer service calls and chats with semantic meaning and patterns that can be mined by business analysts and data scientists. This data is also used to train conversational voice and chat bots, gain new customer insights, and extract and organize knowledge about the company, its customers, and details about the relationship between the two. Bot developers are able to export all extracted intents, slots, and entities from existing conversations, saving developers and designers from creating them from scratch. Our AI and ML models are accessible to bots and customer service agents via a restful predictive API that is able to track conversations up to 36 turns. The platform also includes an analyst tool that can visualize historical and near realtime customer conversations.