Dirk Frans Email
Founding Partner | CEO @ Kalepa
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Dirk Frans Location
- Asse, BE
Dirk Frans Work
- Founding Partner | CEO @ (June 2020 - Present)
- Owner @ (January 1998 - Present)
- Project Manager I Business Expert Contact Centers and Customer Experience @ Colruyt Group (January 2015 - December 2021)
- Project Manager Customer service @ De Lijn (January 2013 - January 2015)
- Vice President Experts and Solutions @ (January 2009 - January 2011)
- Vice Chairman @ Belgian Contact Center Association (January 2008 - June 2009)
- Managing Director @ (June 2006 - June 2009)
- EMEA Sales Center Project Consultant @ (March 2004 - July 2005)
- Senior Vice President @ (January 1999 - January 2003)
- Director General @ Federationof European Direct Marketing (January 1998 - January 1999)
- Director @ (January 1994 - January 1998)
- Client Services Director @ Direxions (January 1992 - January 1994)
- Direct Marketing Manager @ Krantengroep De Standaard (January 1986 - January 1992)
Dirk Frans Education
- University of Antwerp
Masters
1977-1983 - Sint-Romboutscollege
Secundary
1971-1977
Dirk Frans Skills
- Analytical Skills
- B2B
- Business Development
- Business Process Improvement
- Business Process Management
- Business Strategy
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Communication
- Contact Center Consulting
- Contact Centers
- Customer Acquisition
- Customer Engagement
- Customer Experience
- Customer Interaction Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Direct Marketing
- Entrepreneurship
- French
- Inside Sales
- Interpersonal Skills
- Lead Generation
- Leadership
- Management
- Management Consulting
- Marketing
- Marketing Strategy
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Problem Solving
- Program Management
- Project Management
- Sales
- Strategic Sourcing
- Strategy
- Training
- contact centre
- Public Speaking
- Business Analysis
- Strategic Planning
- Business Intelligence
- Microsoft Excel
- Customer Relationship Management Crm
- Research
- Microsoft Word
- Customer Relationship Management
Dirk Frans Summary
- Dirk Frans, based in Asse, BE, is currently a Founding Partner | CEO at The Kalepa Group. Dirk Frans brings experience from previous roles at AFIBA, Colruyt Group, De Lijn and IPG Group. Dirk Frans holds a 1977 - 1983 Masters @ University of Antwerp. With a robust skill set that includes Analytical Skills, B2B, Business Development, Business Process Improvement, Business Process Management and more. Dirk Frans has 1 emails on RocketReach.
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