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Dimitar Dimitrov Location
United Arab Emirates
Dimitar Dimitrov Work
2023 -now Head IT Service Management - dnata @
2019 -2023 Portfolio IT Service Manager - Airline Operations, Support Services, dnata @
2018 -2019 IT Customer Support Manager - Airline Operations and Commercial @
2015 -2018 IT Service Manager, Passenger Service Systems @
2013 -2015 IT Service Management Analyst, Service Transition and Improvement @
2012 -2013 Project and Program Manager, IT Service Management (Promoted from ITIIL and ITSM Implementation Manager) @
2010 -2012 ITSM and ITIL Implementation Manager (Promoted from Service Level Management and Reporting Specialist) @
2009 -2010 Service Level Management and Reporting Specialist @
2008 -2009 Computer Laboratory Assistant @
2006 -2009 Student Manager and Summer Programs Conference Assistant @
2005 -2005 Administration and Economics Intern @ The Municipality of the City of Haskovo, Bulgaria
2005 -2005 Tutor @
Dimitar Dimitrov Education
State University of New York College at Brockport
BS (Business Administration and Management)
2004-2009
Foreign Language School "Prof. Dr. Assen Zlatarov"
High School Diploma (Major in French, Minor in English)
1999-2004
Dimitar Dimitrov Skills
Process Consulting
Process Transformation
Customer Negotiations
Business Availability Center
Team Coordination
PowerPoint
Consulting
Social Media
Requirements Analysis
Availability Management
SharePoint
HP Service Manager
Business
ITIL
Requirements Specification
Configuration Management
Incident Management
Business Analysis
Resource Management
Negotiation
Metrics Definition
Process Improvement
Business Objects
Process Mapping
Java
Microsoft Word
Service Level Management
Project Coordination
Microsoft Excel
Process Development
Business Process
Change Management
MS Office Suite
Project Implementation
Capacity Management
MS Project
Sla
Business Intelligence
Project Planning
Service Management
Requirements Gathering
Management
Project Management
Research
Process Engineering
Process Management
KPI
Continuous Improvement
Service Delivery
Service Improvement
Key Performance Indicators
Performance Improvement
Problem Management
Process Optimization
IT Service Management
Dimitar Dimitrov Summary
Dimitar Dimitrov, based in United Arab Emirates, is currently a Head IT Service Management - dnata at Emirates. Dimitar Dimitrov brings experience from previous roles at Emirates. Dimitar Dimitrov holds a 2004 - 2009 BS in Business Administration and Management @ State University of New York College at Brockport. With a robust skill set that includes Process Consulting, Process Transformation, Customer Negotiations, Business Availability Center, Team Coordination and more. Dimitar Dimitrov has 3 emails on RocketReach.
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