Dimelo SA Information

Dimelo enables companies to manage all their digital customer care channels within a single platform. Every month, millions of messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched to customer care agents. As a result, agents can manage multiple channels through the same interface, increasing their response pace, streamlining resources allocation, and leveling the flow during peak periods. Companies using Dimelo are available where their clients expect them to be, thus increasing customer satisfaction. Dimelo is based on a SaaS model and benefits from international exposure working with over 200 major players of the Telecom, Banking, Insurance, Utilities and Entertainment industries worldwide (Ooredoo, Orange, Veon, Proximus, M1, Allianz, AXA, BNP Paribas, Total and many more).