Chief Customer Experience and Technology Officer @ (January 2025 - April 2025)
AI Advisory Committee @ (February 2026 - Present)
AI Taskforce @ (January 2026 - Present)
Founder and Director @ (June 2020 - Present)
General Manager - Business Transformation @ (May 2022 - December 2024)
General Manager - Operations Transformation @ (November 2020 - November 2021)
General Manager - Sales and Service @ (November 2017 - November 2020)
Head of Retail @ (August 2015 - November 2017)
Head of NSW and ACT @ (May 2014 - August 2015)
Head of Sales and Service Transformation @ (April 2012 - May 2014)
Regional General Manager @ (April 2006 - April 2012)
Dilan Perera Education
Melbourne Business School
General Management Program
2017-2017
University of Technology Sydney
Graduate Certificate in Executive Business Administration
2013-2013
Dilan Perera Skills
Board Relations
Business Development
Business Turn-arounds
Change Management
Collaboration
Continuous Improvement
Culture Change
Customer Acquisition
Customer Advocacy
Customer Experience
Customer Retention
Customer Service
Employee Development
Employee Engagement
Executive Management
Financial Services
General Management
Leadership
Management
Operations Management
P&L Management
Productivity Improvement
Relationship Management
Retail Banking
Revenue & Profit Growth
Revenue streams
Risk Management
Stakeholder Management
Strategy Delivery
Strategy Development
Team Leadership
Transformational Leadership
Surveyor
Business Transformation
Consumer Lending
Credit Risk
Team Management
Software
Commercial Lending
Octopus
Wealth Management
Performance Management
Marketing Strategy
Strategy
Social Media
Dilan Perera Summary
Dilan Perera, based in Melbourne, VIC, AU, is currently a Chief Artificial Intelligence (AI) Officer at Bendigo Kangan Institute. Dilan Perera brings experience from previous roles at Bendigo Kangan Institute, Future Skills Organisation, Department of Jobs, Skills, Industry and Regions and The Growth Academy. Dilan Perera holds a 2017 - 2017 General Management Program @ Melbourne Business School. With a robust skill set that includes Board Relations, Business Development, Business Turn-arounds, Change Management, Collaboration and more. Dilan Perera has 1 emails on RocketReach.
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