Digital Printing Information

DPI (Digital Photo Imaging, Inc.) offers the most comprehensive service and support program in the industry. DPI has a technical support staff dedicated to our customers. While most resellers direct you to the manufacturer for equipment problems, DPI requests that you call us first. The program starts with the installation and training. A member of the DPI technical support staff will come to your location to install and test the hardware and software purchased from DPI. We guarantee that the equipment purchased from DPI functions before the installation is considered complete. You will receive a complete overview of the hardware and software. Our advanced training will also give you a broad base of knowledge so that you can become proficient quickly. You will understand how the equipment is set up, how to troubleshoot, and how to use your equipment most productively with a workflow tailored to your needs. The after-sales support continues with unlimited phone support. Our programs also include on-site, follow-up visits from a DPI support technician. These on-site visits can be used to solve emergency technical difficulties, as well as to ensure proper use of the equipment and keep you informed of any new hardware or software upgrades that may benefit your organization. In addition, DPI provides a guaranteed swapout option. For those clients that have purchased a Phase One digital camera, this option provides a same-day or overnight swapout unit in the event of an emergency. This service is for those clients who cannot afford to have their equipment down for more than a few hours.