Diego Vasquez Email
Contact Center Systems Team Leader @ Afiansys
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Diego Vasquez Location
- Madrid, ES
Diego Vasquez Work
- 2023 -now Contact Center Systems Team Leader @
- 2023 -2023 Senior Telephony Engineer @
- 2022 -2023 TAC UCCE Engineer @
- 2020 -2022 Technical Consulting Engineer @
- 2020 -2020 System Administrator lll @
- 2019 -2019 Manager of Support Operations @
- 2019 -2019 System Administrator lll @
- 2016 -2019 System Administrator ll @
- 2015 -2016 Tech Support TAC I @
- 2010 -2015 Customer Service Support @
Diego Vasquez Education
- ESI School of Management
Master Projects and Logistics (Project Management)
2016-2018 - Don Bosco
Telecommunications Engineer (Telecommunications Engineering)
2010-2016
Diego Vasquez Skills
- Internet Troubleshooting
- Remote Troubleshooting
- Remote User Support
- Critical Thinking
- Networking
- Mobile Communications
- Fiber Optic Networks
- Core Network
- Data Transport
- CCNA
- Finesse Support
- Cisco Systems Products
- Data Center
- Active Directory
- Cisco Call Manager
- QA
- Reporting And Analysis
- Data Analysis
- Call Center Administration
- Call Routing
- Technology Change Management
- Cloud Contact Center
- Contact Center Technology
- Cisco Certified
- Solarwinds
- Cisco UCS
- UCCE
- Voice Over Ip Voip
- Contact Centers
- Egain
- Cloud Applications
- Change Management
- Cisco Finesse
- Customer Service
- Escalation Resolution
- Quality Of Service Qos
- Call Center Development
- Project Management
- Ucce Support
- System Monitoring
- Analytics
- Cloud Computing
- Session Initiation Protocol Sip
- Collaboration Solutions
- MySQL
- Logistics Management
- Voice Over Ip
- Quality of Service
- Session Initiation Protocol
Diego Vasquez Summary
- Diego Vasquez, based in Madrid, ES, is currently a Contact Center Systems Team Leader at Afiansys. Diego Vasquez brings experience from previous roles at Alibaba Group, Cisco and TELUS International. Diego Vasquez holds a 2016 - 2018 Master Projects and Logistics in Project Management @ ESI School of Management. With a robust skill set that includes Internet Troubleshooting, Remote Troubleshooting, Remote User Support, Critical Thinking, Networking and more.
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