Diego Salcedo Email & Phone Number

Program Manager and ITAM SME - ServiceNow Platform @ Defense Counterintelligence and Security Agency (DCSA)

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Diego Salcedo Location

Washington, DC, US

Diego Salcedo Work

2022 -now Program Manager and ITAM SME - ServiceNow Platform @
2019 -2022 Chief, Configuration Management - IT-MTH @
2018 -2019 ITSM and Solutions Deputy @
2017 -2018 ServiceNow SME @
2015 -2017 Software Asset Manager @
2014 -2015 Technical Support Services Manager @
2008 -2014 Technical Operations Manager @

Diego Salcedo Education

Potomac College
Bachelor of Science (B.S.) (Information Technology in Management)
2012-2014
University of Maryland University College
Business Administration
1993-1995

Diego Salcedo Skills

Configuration Management
ServiceNow Administration
ITIL
IT Operations
IT Service Management
Integration
Security
Process Improvement
Vendor Management
IT Strategy
Software Asset Management
Harware Asset Management
IT Asset Management
CMDB
ServiceNow
License Management
Contract Management
Disaster Recovery
IT Management
PMP
Data Center
Enterprise Architecture
System Deployment
Information Technology
Resource Management
VMware
SharePoint
Incident Management
Network Security
Active Directory
Information Security
Change Management
Virtualization
IT Service Delivery
Foundation Certificate in IT Service Management
ITIL Process Implementation
Problem Management
Asset Management
Continuous Improvement
Iso 9000
SaaS
Federal Government
Government Procurement
Procurement Contracts
ITIL Process
Software License Agreements
Marine Corps
Government Contracting
Quality Management
Market
IBM
Customer Requirements
Outlining
Personnel Actions
Service Desk
Community
Cost
Career Development
Web Support
Wise
Business Administration
Live Meeting
Fuji
Design
CSI
CompTIA
Desktop Computers
First Call
SMS
Clerical
Routers
Programmers
GAP
Diary
Human Resources
Sustainment
Uptime
Qualification
Troubleshooting
System
Inventory
Strategies
Dublin
Expedite
BMC Remedy
Policy
Sla
CI
VPN
Documentation
Project Management
Hardware Installation
iPad Development
RSA Security
Software Project Management
Fannie Mae
Project Analysis
Hardware
Highly personable
Renewals
24X7
Camtasia
Business Development
Communication
Negotiation
Active
Software Packaging
Tandberg
Symantec
QuickBooks
Surface
Service Levels
Lotus 123
Software Deployment
Vienna
Responsibility
Ticketing
Personnel Management
Offset Printing
ICM
Guidelines
Compliance
Solarwinds
Web Services
Client/server
Unity
Recruiting
Air Force
Patch Management
Help Desk Support
Sound
Shipping
Overseeing
Rework
Addm
Failure
Csam
Procurement
Trustworthy
Coaching
PC
Track It
Ascii
Encryption Software
Metrics
Hiring
Windows 8
Accounting
Methodology
Daily Operations
NATO
Guidance
Networking
Local Area Network
Customer Satisfaction
Performance Appraisal
Engineering
Reports
Verifying
Extensions
Operations Management
Testing
Poly
Entitlements
Mitigation
System Monitoring
Service Delivery
Microsoft
High Pressure Environment
VoIP
FIX
Configurations
Intel
Advertising
Lead A Team
Armed
WebEx
Workstation Administration
Project Planning
Security Clearance
Distribution Center Operations
Re Engineering
Servers
Presentations
Cisco Technologies
Portals
Multi Tasking
Software Installation
Nt 4.0
Itam
Resolve Issues
Network Communications
Vtc
Asset
On Call Support
Budgets
Network Interface Cards
Staff Development
Optimization
Service Improvement
Mergers and Acquisitions
Evaluation
Bridge
PPA
Databases
Champ
Top Secret
Security Implementation
Vendors
Front End
Eureka
Product Management
Windows XP
Defense
VIP
Collaborative
Thin Client
Escalation
ISO 9001
Strategy
Microsoft Office
Fault Tolerance
Geneva
Microsoft Excel
Customer Service
Bookkeeping
Virus
Meters
Transitioning
Call Centers
Remote Desktop
PE
Analysis
Diverse Groups
Business Continuity Planning
Software Licensing
Letters
Sports
Operating Systems
Virginia
Accountability
Applications
Detail
SCSM
System Administration
Suite
Real Time Reporting
Dell Computers
Microsoft Project
Contractual Agreements
Internal Audit
Purchasing
Navy
Interfaces
Warehousing
Reviews
Dbase
Legal Advice
Software Standards
Telephony
Tablets
System Integrators
Disaster
Consulting
SCCM
Work Orders
Hubs
Teaming
Oversight
Data Mapping
Programming
Savings
Event Management
Assessment
Ecopy
Management
Contractors
Technical Operations
Statistics
Data Backup
Spanish
Information Systems
Soccer
Execution
Systems Engineering
Photoshop
Business Services
Data Recovery
Asia
Toshiba
Norton Ghost
Jakarta
Training
Enterprise Software
Compaq
PGP
Field Service
Incident
Reporting
VMware vSphere
Premiere
WSUS
Service Catalog
Client Training
Workstations
Lync
User Surveys
Schedules
Cost Savings
Digital Imaging
Operations
Licensing
Blackberry
Military Personnel
Interactive Advertising
Technical Support
Microsoft Certified Professional
Business Process Improvement
Software Lifecycle
House
Mobile Devices
Laptops
Renewal
Administrative Work
Data Transfer
Computer Network Operations
Microsoft Exchange
Administering
Government
Prevention
SCI Clearance
Connectivity
Dte
Visio
Cisco VoIP
Software
Windows NT
Video
Reston
Professional Services
Rate
Service Deployment
Separations
Appraisals
Knowledge Management
Kbox

Diego Salcedo Summary

Diego Salcedo, based in Washington, DC, US, is currently a Program Manager and ITAM SME - ServiceNow Platform at Defense Counterintelligence and Security Agency (DCSA). Diego Salcedo brings experience from previous roles at Defense Threat Reduction Agency, Booz Allen Hamilton, Buchanan & Edwards, Inc. and Fannie Mae. Diego Salcedo holds a 2012 - 2014 Bachelor of Science (B.S.) in Information Technology in Management @ Potomac College. With a robust skill set that includes Configuration Management, ServiceNow Administration, ITIL, IT Operations, IT Service Management and more. Diego Salcedo has 3 emails and 2 mobile phone numbers on RocketReach.