Diego Salcedo Email & Phone Number
Program Manager and ITAM SME - ServiceNow Platform @ Defense Counterintelligence and Security Agency (DCSA)
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Diego Salcedo Location
- Washington, DC, US
Diego Salcedo Work
- 2022 -now Program Manager and ITAM SME - ServiceNow Platform @
- 2019 -2022 Chief, Configuration Management - IT-MTH @
- 2018 -2019 ITSM and Solutions Deputy @
- 2017 -2018 ServiceNow SME @
- 2015 -2017 Software Asset Manager @
- 2014 -2015 Technical Support Services Manager @
- 2008 -2014 Technical Operations Manager @
Diego Salcedo Education
- Potomac College
Bachelor of Science (B.S.) (Information Technology in Management)
2012-2014 - University of Maryland University College
Business Administration
1993-1995
Diego Salcedo Skills
- Configuration Management
- ServiceNow Administration
- ITIL
- IT Operations
- IT Service Management
- Integration
- Security
- Process Improvement
- Vendor Management
- IT Strategy
- Software Asset Management
- Harware Asset Management
- IT Asset Management
- CMDB
- ServiceNow
- License Management
- Contract Management
- Disaster Recovery
- IT Management
- PMP
- Data Center
- Enterprise Architecture
- System Deployment
- Information Technology
- Resource Management
- VMware
- SharePoint
- Incident Management
- Network Security
- Active Directory
- Information Security
- Change Management
- Virtualization
- IT Service Delivery
- Foundation Certificate in IT Service Management
- ITIL Process Implementation
- Problem Management
- Asset Management
- Continuous Improvement
- Iso 9000
- SaaS
- Federal Government
- Government Procurement
- Procurement Contracts
- ITIL Process
- Software License Agreements
- Marine Corps
- Government Contracting
- Quality Management
- Market
- IBM
- Customer Requirements
- Outlining
- Personnel Actions
- Service Desk
- Community
- Cost
- Career Development
- Web Support
- Wise
- Business Administration
- Live Meeting
- Fuji
- Design
- CSI
- CompTIA
- Desktop Computers
- First Call
- SMS
- Clerical
- Routers
- Programmers
- GAP
- Diary
- Human Resources
- Sustainment
- Uptime
- Qualification
- Troubleshooting
- System
- Inventory
- Strategies
- Dublin
- Expedite
- BMC Remedy
- Policy
- Sla
- CI
- VPN
- Documentation
- Project Management
- Hardware Installation
- iPad Development
- RSA Security
- Software Project Management
- Fannie Mae
- Project Analysis
- Hardware
- Highly personable
- Renewals
- 24X7
- Camtasia
- Business Development
- Communication
- Negotiation
- Active
- Software Packaging
- Tandberg
- Symantec
- QuickBooks
- Surface
- Service Levels
- Lotus 123
- Software Deployment
- Vienna
- Responsibility
- Ticketing
- Personnel Management
- Offset Printing
- ICM
- Guidelines
- Compliance
- Solarwinds
- Web Services
- Client/server
- Unity
- Recruiting
- Air Force
- Patch Management
- Help Desk Support
- Sound
- Shipping
- Overseeing
- Rework
- Addm
- Failure
- Csam
- Procurement
- Trustworthy
- Coaching
- PC
- Track It
- Ascii
- Encryption Software
- Metrics
- Hiring
- Windows 8
- Accounting
- Methodology
- Daily Operations
- NATO
- Guidance
- Networking
- Local Area Network
- Customer Satisfaction
- Performance Appraisal
- Engineering
- Reports
- Verifying
- Extensions
- Operations Management
- Testing
- Poly
- Entitlements
- Mitigation
- System Monitoring
- Service Delivery
- Microsoft
- High Pressure Environment
- VoIP
- FIX
- Configurations
- Intel
- Advertising
- Lead A Team
- Armed
- WebEx
- Workstation Administration
- Project Planning
- Security Clearance
- Distribution Center Operations
- Re Engineering
- Servers
- Presentations
- Cisco Technologies
- Portals
- Multi Tasking
- Software Installation
- Nt 4.0
- Itam
- Resolve Issues
- Network Communications
- Vtc
- Asset
- On Call Support
- Budgets
- Network Interface Cards
- Staff Development
- Optimization
- Service Improvement
- Mergers and Acquisitions
- Evaluation
- Bridge
- PPA
- Databases
- Champ
- Top Secret
- Security Implementation
- Vendors
- Front End
- Eureka
- Product Management
- Windows XP
- Defense
- VIP
- Collaborative
- Thin Client
- Escalation
- ISO 9001
- Strategy
- Microsoft Office
- Fault Tolerance
- Geneva
- Microsoft Excel
- Customer Service
- Bookkeeping
- Virus
- Meters
- Transitioning
- Call Centers
- Remote Desktop
- PE
- Analysis
- Diverse Groups
- Business Continuity Planning
- Software Licensing
- Letters
- Sports
- Operating Systems
- Virginia
- Accountability
- Applications
- Detail
- SCSM
- System Administration
- Suite
- Real Time Reporting
- Dell Computers
- Microsoft Project
- Contractual Agreements
- Internal Audit
- Purchasing
- Navy
- Interfaces
- Warehousing
- Reviews
- Dbase
- Legal Advice
- Software Standards
- Telephony
- Tablets
- System Integrators
- Disaster
- Consulting
- SCCM
- Work Orders
- Hubs
- Teaming
- Oversight
- Data Mapping
- Programming
- Savings
- Event Management
- Assessment
- Ecopy
- Management
- Contractors
- Technical Operations
- Statistics
- Data Backup
- Spanish
- Information Systems
- Soccer
- Execution
- Systems Engineering
- Photoshop
- Business Services
- Data Recovery
- Asia
- Toshiba
- Norton Ghost
- Jakarta
- Training
- Enterprise Software
- Compaq
- PGP
- Field Service
- Incident
- Reporting
- VMware vSphere
- Premiere
- WSUS
- Service Catalog
- Client Training
- Workstations
- Lync
- User Surveys
- Schedules
- Cost Savings
- Digital Imaging
- Operations
- Licensing
- Blackberry
- Military Personnel
- Interactive Advertising
- Technical Support
- Microsoft Certified Professional
- Business Process Improvement
- Software Lifecycle
- House
- Mobile Devices
- Laptops
- Renewal
- Administrative Work
- Data Transfer
- Computer Network Operations
- Microsoft Exchange
- Administering
- Government
- Prevention
- SCI Clearance
- Connectivity
- Dte
- Visio
- Cisco VoIP
- Software
- Windows NT
- Video
- Reston
- Professional Services
- Rate
- Service Deployment
- Separations
- Appraisals
- Knowledge Management
- Kbox
Diego Salcedo Summary
- Diego Salcedo, based in Washington, DC, US, is currently a Program Manager and ITAM SME - ServiceNow Platform at Defense Counterintelligence and Security Agency (DCSA). Diego Salcedo brings experience from previous roles at Defense Threat Reduction Agency, Booz Allen Hamilton, Buchanan & Edwards, Inc. and Fannie Mae. Diego Salcedo holds a 2012 - 2014 Bachelor of Science (B.S.) in Information Technology in Management @ Potomac College. With a robust skill set that includes Configuration Management, ServiceNow Administration, ITIL, IT Operations, IT Service Management and more. Diego Salcedo has 3 emails and 1 mobile phone numbers on RocketReach.
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