Country Manager and Chief Strategy Officer @ (October 2023 - January 2025)
Professor @ (September 2014 - Present)
Global Senior Director of Digital Client Services @ (April 2022 - October 2023)
Director Of Digital Operations and Business Process Outsourcing (BPO) @ (April 2018 - March 2022)
Head of New Technologies @ (July 2015 - April 2018)
Director of Organizational Development @ (June 2012 - September 2015)
BPO Project Director @ (May 2011 - June 2012)
Board Member @ (April 2014 - March 2015)
New Business Development and Advisor to CEO @ (May 2014 - December 2014)
Quality Manager @ (December 2010 - May 2011)
Project Manager - Center of Excellence BPO @ (April 2010 - December 2010)
Operations Manager @ (July 2007 - March 2009)
Production Planner, Operations Programmer and Product Engineer @ (June 2004 - June 2007)
Diego Ossa Education
Universidad Icesi
Alta Gerencia Internacional
2011-2012
Sophia University
Research
2009-2010
University of Phoenix
Master
2006-2008
Universidad Icesi
Major
2000-2005
Diego Ossa Skills
Analysis
Artificial Intelligence (AI)
BPO
Business Analysis
Business Development
Business English
Business Process
Business Process Improvement
Business Process Outsourcing (BPO)
Business Strategy
Cloud Computing
Continuous Improvement
Creative Problem Solving
Customer Relationship Management (CRM)
Design Thinking
Digital Strategy
ERP
Generative AI
Goal Oriented
Google Cloud Platform (GCP)
Governance
IT Management
Information Technology
Leadership
Logistics
Management
Marketing Strategy
Microsoft Office
Negotiation
Outsourcing
Process Automation
Process Improvement
Product Leadership
Productivity Improvement
Program Management
Project Management
Project Planning
Quality Assurance
Robotics
Shared Service Center
Social Innovation
Spanish
Strategic Planning
Strategy
Success Driven
Sustainability
Systems Thinking
Team Leadership
Transformational Leadership
Microsoft Excel
SQL
Training
Business Process Outsourcing Bpo
Public Speaking
Research
Business Process Outsourcing
Diego Ossa Summary
Diego Ossa, based in Bogotá, Bogota, CO, is currently a Chief Executive Officer at Stefanini Group. Diego Ossa brings experience from previous roles at Stefanini Group, Universidad Icesi and Teleperformance. Diego Ossa holds a 2011 - 2012 Alta Gerencia Internacional @ Universidad Icesi. With a robust skill set that includes Analysis, Artificial Intelligence (AI), BPO, Business Analysis, Business Development and more. Diego Ossa has 2 emails and 4 mobile phone numbers on RocketReach.
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