Delivery Manager EMEA South @ (May 2022 - February 2024)
Manager of Customer Experience Management implementation team @ (September 2017 - April 2022)
CEM Implementation Project Manager @ (August 2016 - September 2017)
RMS Implementation Project Manager @ (February 2014 - August 2016)
Product Definition within Altea Value Maximisation -Revenue department @ (March 2013 - February 2014)
Software developer in Altea Value Maximisation department @ (November 2011 - February 2013)
Consulting @ (February 2007 - October 2011)
Ph.D. Student @ Institute Eurecom (January 2006 - January 2006)
Diego Ferrero Education
Politecnico di Torino
Master's degree (Computer Software Engineering)
2004-2006
Politecnico di Torino
(computer sience)
2000-2003
EURECOM
Diego Ferrero Skills
Software Development
Java
Software Engineering
C
Project Management
SQL
Linux
Agile Methodologies
Python
Requirements Analysis
Scrum
Software Project Management
Microsoft Office
CEM
Social Media
Change Management
Process Improvement
Customer Service
JavaScript
Diego Ferrero Summary
Diego Ferrero, based in Mandelieu-La Napoule, FR, is currently a Dir, Expert Services Mgmt at ServiceNow. Diego Ferrero brings experience from previous roles at ServiceNow, Amadeus and Amadeus IT Group. Diego Ferrero holds a 2004 - 2006 Master's degree in Computer Software Engineering @ Politecnico di Torino. With a robust skill set that includes Software Development, Java, Software Engineering, C, Project Management and more. Diego Ferrero has 1 emails on RocketReach.
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