Diane Key Email
Practice Owner – Group Management, Service Catalog, Service Portfolio and Continual Improvement @ Health Shared Services
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Diane Key Location
- Alberta, Canada
Diane Key Work
- 2012 -now Practice Owner – Group Management, Service Catalog, Service Portfolio and Continual Improvement @
- 2012 -now Propriétaire des pratiques : Catalogue, Portefeuille, Amélioration continue et groupes ITSM @
- 2010 -2022 IT Consultant and Accredited ITIL Trainer @ Denbigh Communications
- 2011 -2012 Incident, Major Incident and Request Fulfillment Process Manager (Global) @
Diane Key Education
- International SCRUM Institute
Agile Framework: SCRUM Master / Scaled SCRUM Expert
2017-2017 - COBIT 2011-2011
- The Art of Service
ISO / IEC 20000 Foundation Certification (Security)
2010-2010 - Université Laval
Diane Key Skills
- IT Service Management
- ITIL
- Service Design
- Service Catalog
- Service Management
- Process Improvement
- SharePoint
- Incident Management
- Management
- Business Process
- Team Leadership
- Process Management
- Leadership
- COBIT
- Training Delivery
- Training
- Continuous Improvement
- Telecommunications
- Service Operations
- Call Centers
- Workshop Facilitation
- IT Management
- Technical Support
- Employee Training
- Problem Management
- ISO 20000
- Graphic Design
- Project Planning
- IT Strategy
- Program Management
- InfoPath
- Enterprise Architecture
- Microsoft Office 365
- Big Data
- Business Process Improvement
- Hip-Hop Dance
- Flute
- Taxidermy
- Natural Horsemanship
- Hip Hop Dance
Diane Key Summary
- Diane Key, based in Alberta, Canada, is currently a Practice Owner – Group Management, Service Catalog, Service Portfolio and Continual Improvement at Health Shared Services. Diane Key brings experience from previous roles at Health Shared Services, Denbigh Communications and SMART Technologies. Diane Key holds a 2017 - 2017 Agile Framework: SCRUM Master / Scaled SCRUM Expert @ International SCRUM Institute. With a robust skill set that includes IT Service Management, ITIL, Service Design, Service Catalog, Service Management and more. Diane Key has 1 emails on RocketReach.
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