Diana C. Email
Head of Information Technology Operations @ iSupport Worldwide
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Diana C. Location
- Valenzuela, NCR, PH
Diana C. Work
- Head of Information Technology Operations @ (September 2023 - Present)
- IT Site Support Administrator and Executive Assistant @ (March 2013 - Present)
- IT Service Desk Analyst and Incident Manager @ (March 2010 - March 2013)
- WorkForce Real Time Analyst @ (December 2008 - March 2010)
- Customer Service Representative and Subject Matter Expert and Flex Trainer – Boston Globe; Publishing @ (February 2008 - December 2008)
- IT Manager @ IQVIA Solutions Operations Center Philippines Inc. (July 2020 - October 2023)
- IT Service Desk Supervisor @ Transworld Systems Inc. (October 2014 - October 2017)
Diana C. Education
- University of the Philippines
MassCommunication (Major in Journalism)
2003-2011
Diana C. Skills
- Active Directory
- BPO
- Budgeting
- Business Continuity
- Business Requirements
- Call Centers
- Customer Relationship Management (CRM)
- Customer-Focused Service
- Data Center Operations
- Disaster Recovery
- External Clients
- Financial Planning
- Help Desk Support
- IT Governance
- IT Leadership
- IT Management Monitoring
- IT Operations
- IT Operations Management
- IT Procurement
- IT Service Management
- IT Strategy
- Incident Handling
- Incident Management
- Incident Response
- Information Technology Infrastructure
- Infrastructure Management
- Key Performance Indicators
- Leadership Development
- Management
- Microsoft Exchange
- Microsoft Office
- Mobile Communications
- Multi-disciplinary Teams
- Operational Strategy
- Organizational Development
- Payroll Administration
- People Management
- Preventive Maintenance
- Procurement
- Program Management
- Project Coordination
- Risk Management
- Secretarial Skills
- Servers
- Service Desk
- Service Levels
- Shared Services
- Strategic Planning
- Team Leadership
- Technical Leadership
- Troubleshooting
- Vendor Management
- Workforce Management
Diana C. Summary
- Diana C., based in Valenzuela, NCR, PH, is currently a Head of Information Technology Operations at iSupport Worldwide. Diana C. brings experience from previous roles at Expert Global Solutions. Diana C. holds a 2003 - 2011 MassCommunication in Major in Journalism @ University of the Philippines. With a robust skill set that includes Active Directory, BPO, Budgeting, Business Continuity, Business Requirements and more. Diana C. has 1 emails on RocketReach.
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