Diamond Point Analysis Information

Diamond Point Analysis is a unique and proven methodology used to Map, Measure, Cost, Analyze, Improve and Control Administrative and Operational Processes to determine the Efficiency and Effectiveness of the process. By determining these factors, managers can, for the first time, effectively evaluate and manage their Administrative and Operational Processes. Capacity of the Process: Capacity is the amount of work that can be performed in a given time such as the number of loans that can be processed or the number of accounts that can be opened in a month. Velocity of the Process: Velocity is the time required to process the work being analyzed, such as a customer loan. Rework and Errors: Quantifying non-value added activities and errors help determine where time and energy are wasted and flow is constrained. Critically important, Diamond Point Analysis aids management by visualizing both the Current State of the process as well as developing an improved Future State process. All Processes are Mapped so managers can see every element of every process! The total picture! DPA enables the team to determine specific measurable goals for reducing and eliminating waste and errors. All Future State procedures are documented and standardized, making it easy for all users to perform their tasks identically and consistently. Once measurable goals for reducing and eliminating waste and errors have been developed, Diamond Point Analysis provides a targeted Gap Analysis to identify the specific actions and projects that must be accomplished to drive waste from the Current State Process in order to achieve the desired Future State Process. One example of an action might be creating a standardized checklist form that all loan officers would use to assure that necessary information is expeditiously collected. Eliminating waste and standardizing the process can reduce costs, improve efficiency, improve flow, and facilitate more effective use of human capital. DPA will enable management to perform a cost-benefit analysis to ...