Dial Interactive provides expert contact center / Teleworker / Omni-Channel consulting services to Fortune 500 companies. We focus on business process, cost justification, call type analysis, IVR optimizations, call routing optimizations and technology roadmaps. DI’s solutions range from simple call flow tune-ups to comprehensive contact center assessments. Our Contact Center Solution Architects have over 20 years of contact center knowledge, multi vendor experience and have a back ground in financial auditing. This combination provides us the ability to quickly identify the root cause of an issue and solve it effectively, bridging business and technology together seamlessly. DI's Consulting Services Include: Route It Data Extraction Tool to help manage routing plans and Schedule sets Cisco UCCE Custom Reporting Cisco UCCE ICM Scripting Consulting Cisco UCCE CVP Design and Consulting Aceyus Custom Reporting Assessments (Strategy, Operations, Reporting, Disaster Recover & More) Scripting, Configuration & Integration Design and Integration Services Business Case & ROI Analysis Call Flow / IVR Re-engineering Outbound Solutions Workforce Management (WFM) Quality Monitoring / Recording Custom Reporting Technology RFP Management Testing - Performance Monitoring Testing - Load-Stress Testing Telecom Expense Management (TEM) Post Implementation Services Staff Augmentation Contact Dial Interactive for a free phone consultation Donald Sutton or Phil Grosdidier (954) 256-1818 email info@dialinteractive.com www.dialinteractive.com
View Top Employees from Dial InteractiveWebsite | http://www.dialinteractive.com |
Revenue | $6 million |
Employees | 9 (9 on RocketReach) |
Founded | 2001 |
Address | 6278 N Federal Hwy # 224, Fort Lauderdale, Florida 33308, US |
Phone | (954) 256-1818 |
Technologies |
JavaScript,
HTML,
PHP
+16 more
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Industry | Telecommunications, Custom Software & Technical Consulting, Software |
Competitors | Bank of Belle Glade, Sander & Associates, P.A., Trade Audio Corporation, Western Judicial Services Inc., Wiseman Ashworth Law Group PLC |
SIC | SIC Code 874 Companies, SIC Code 87 Companies |
NAICS | NAICS Code 5416 Companies, NAICS Code 541 Companies, NAICS Code 54 Companies |
Looking for a particular Dial Interactive employee's phone or email?
The Dial Interactive annual revenue was $6 million in 2024.
Phil Grosdidier is the President of Dial Interactive.
9 people are employed at Dial Interactive.
Dial Interactive is based in Fort Lauderdale, Florida.
The NAICS codes for Dial Interactive are [5416, 541, 54].
The SIC codes for Dial Interactive are [874, 87].