Devon Watts Email & Phone Number
Director, Pharmacy Customer Care @ Chewy
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Devon Watts Location
- Orlando, FL, US
Devon Watts Work
- Director, Pharmacy Customer Care @ (October 2024 - Present)
- Director, CS Insights @ (January 2023 - October 2024)
- Director, CS Quality @ (April 2022 - March 2023)
- Interim Sr. Director, Healthcare Services @ (May 2022 - October 2022)
- Associate Director, Healthcare Services @ (October 2020 - April 2022)
- Associate Director, Customer Service @ (May 2020 - October 2020)
- Director, Contact Center Operations @ (November 2018 - May 2020)
- Manager, Operations and New Business Initiatives @ (May 2017 - November 2018)
- Call Center Operations Manager, Member Assist Center @ (August 2016 - May 2017)
- Sr. Mgr., Quality and Center Training @ (December 2015 - August 2016)
- Manager, Sales and Service @ (June 2014 - December 2015)
- Unit Operations Manager @ (July 2012 - June 2014)
- Sales and Service Training Manager @ (August 2011 - July 2012)
- Sales and Service Team Manager @ (January 2008 - August 2011)
Devon Watts Education
- Gies College of Business - University of Illinois Urbana-Champaign
Master of Business Administration (Healthcare Innovation, Design and Entrepreneurship | Mergers & Acquisitions)
- Western Governors University
Bachelor of Science (BS) (Business Administration, Management and Operations)
Devon Watts Skills
- Voice of the Customer
- Business Transformation
- Marketing Strategy
- Vendor Contracts
- Quality Assurance
- Call Monitoring
- Training Delivery
- Business Process Improvement
- Compliance PCI
- Sales Processes
- Sales Operations
- Objection Handling (Sales)
- Instructional Design
- Leadership Development
- Cross-functional Team Leadership
- Program Management
- Executive-level Communication
- Six Sigma
- White Papers
- Analytical Skills
- Quality Process Development
- Speech Analytics
- Large Language Models (LLM)
- Scrum
- Customer Service
- Management
- Team Building
- Customer Satisfaction
- Call Centers
- Operations Management
- Performance Management
- Sales Management
- Sales
- Customer Experience
- Project Management
- Workforce Management
- Strategy
- Process Management
- PCI Standards
- Auditing
- Hiring
- Strategic Planning
- Customer Retention
- Account Management
- Data Analysis
- P&L Management
- Workforce Planning
- Vendor Management
- Business Development
- Business Strategy
- Strategic Communications
- Facility Management (FM)
- Change Management
- Program Development
- Microsoft Office
- Microsoft Excel
- Training
- Team Leadership
- Coaching
- Leadership
- Time Management
- Interviews
- Employee Training
- Customer Support
- Contract Negotiation
- Facilitation
- Process Improvement
- Training Facilitation
- P&L Analysis
- Budget Preparation
- Daily Operations
- Daily Operations Management
- Call Center Development
- Call Center Administration
- Operational Strategy
- Pharmacy Technicians
- Human Resources
- Inventory Management
Devon Watts Summary
- Devon Watts, based in Orlando, FL, US, is currently a Director, Pharmacy Customer Care at Chewy. Devon Watts brings experience from previous roles at Chewy. Devon Watts holds a Master of Business Administration in Healthcare Innovation, Design and Entrepreneurship | Mergers & Acquisitions @ Gies College of Business - University of Illinois Urbana-Champaign. With a robust skill set that includes Voice of the Customer, Business Transformation, Marketing Strategy, Vendor Contracts, Quality Assurance and more. Devon Watts has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Chewy Employees
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Adam Peck
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Benjamin Carter
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Subash Narasimhan
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Ryan Cohen
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Sumit Singh
CEO
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Mita Malhotra
President, Chewy Health, Pharmacy and Chewy Vet Care
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Jp Knab
VP of Marketing
Salt Lake City, UT, US
Jarrell Jackson
Chief Executive Officer
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Scott Anderson
Chief Operations Officer
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