devient Information

I have 25 years of experience in market and social research. My experience spans all phases of both quantitative and qualitative research methodologies. I have extensive exposure to various approaches in research, including customer experience (CX), employee experience (EX), user experience (UX), and website content development. I have applied my skills in human-centred design, systems thinking, service design, communications, branding and ad hoc research. When it comes to diversity and inclusion, that's a priority - not an afterthought. I will take the time, up front, to consider the best ways to ensure you get a true representation of your community of interest. Specific services include: -Survey design, fieldwork and analysis -In-depth interviewing -Focus group moderation -Workshop facilitation -Co-design -Stakeholder engagement -Customer journey mapping and service blueprinting -Thoughtful, creative and action-focused insight generation -A storytelling and conversational approach to presenting findings If you need a partner to help you engage with and understand your community, customers and users - people - let’s chat! …and see what becomes...