Desna Yuanda Email
Technical Support @ iglooco
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Desna Yuanda Location
- Indonesia
Desna Yuanda Work
- Technical Support @ (February 2025 - Present)
- Production Support - Product Management @ (September 2023 - January 2025)
- Customer Support Engineer @ (October 2022 - September 2023)
- Lead TechOps Engineer @ (November 2020 - September 2022)
- TechOps Engineer @ (April 2019 - October 2020)
- Software Engineer @ (April 2018 - March 2019)
- Intern @ (December 2017 - February 2018)
- Intern @ (August 2016 - September 2016)
Desna Yuanda Education
- Institut Teknologi Sepuluh Nopember (ITS)
Bachelor's degree (Mathematics and Computer Science)
2013-2017
Desna Yuanda Skills
- Analytical Skills
- Application Support
- Application Testing
- Bug Tracking
- Communication
- Confluence
- Creative Problem Solving
- Creativity Skills
- Customer Service
- Customer Support
- Data Mining
- Databases
- Escalation Process
- Incident Management
- Jira
- Jira Service Desk
- Microsoft Office
- MySQL
- PostgreSQL
- Problem Solving
- Production Support
- REST APIs
- Research
- SQL
- Service-Level Agreements (SLA)
- Strategic Thinking
- Technical Support
- Ticketing Systems
- Troubleshooting
- Web Development
- Zendesk
Desna Yuanda Summary
- Desna Yuanda, based in Indonesia, is currently a Technical Support at igloo. Desna Yuanda brings experience from previous roles at Shopee, Infobip and HappyFresh. Desna Yuanda holds a 2013 - 2017 Bachelor's degree in Mathematics and Computer Science @ Institut Teknologi Sepuluh Nopember (ITS). With a robust skill set that includes Analytical Skills, Application Support, Application Testing, Bug Tracking, Communication and more. Desna Yuanda has 2 emails on RocketReach.
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