DeskCenter Solutions AG Information

DeskCenter offers a solution for complete IT Lifecycle management and has 20 years'​ market experience in systems management and more than 1200 customers. The software is security standards certified as well as audit and compliance certified for Licence & Software Asset Management by KPMG. DeskCenter is also a Microsoft Asset Management partner. The DeskCenter Management Suite is a modular, yet fully integrated solution enabling organisations to only implement the modules they need so choosing the exact functionalities required. The Suite includes Software Asset Management, Licence Management, Mobile Device Management, Software Management, Systems Management and a User Helpdesk. It enables easy management of users via Active Directory management, as well as hardware elements via full Systems Management capabilities. Inventory Management - Complete technical and commercial inventory - Identifies all assets including active and passive - Agent free including external domains and offline devices Software Management - Rule of job based software allocation - Integrated OS deployment with image and as unattended installation - Integrated patch management - Cloud based access point for packaged software and updates from leading suppliers Licence Management - Unique software identification with the DeskCenter SAM catalogue - Application metering - monitors actual usage of software - Also evaluates CPU licences and user CALS - Records all licence information, certificates and contracts System Management - Comprehensive remote maintenance functionality - Remote desktop functionality - Powerful scripting capability in C#, VisualBasic and PowerShell - Complete synchronisation with Active Directory Service Management - ITIL compliance - Helpdesk with service calendar and knowledge base - Automated escalations - Tickets by email, phone or self-service portal - Direct access to all other modules and data in DeskCenter Management Suite