Member Experience Representative (Onboarding and Retention Specialist) @ (July 2022 - September 2025)
Customer Care Specialist @ Swatch Group (September 2021 - April 2022)
Customer Care Specialist @ (October 2020 - July 2021)
Dervanie C. Education
Southern New Hampshire University
Bachelor of Science - BS
2023-2024
Valencia College
Associate of Arts - AA
2018-2022
Dervanie C. Skills
Active Listening
Administrative Processes
Analytical Skills
Attention to Detail
Attitude Change
Business Process Improvement
CRM Databases
Client Onboarding
Client Relations
Customer Interaction
Customer Loyalty
Customer Outreach
Customer Retention
Customer Satisfaction
Customer Success
Customer-Focused Service
E-Commerce
Enterprise Resource Planning (ERP)
Event Coordination
Event Planning
High Level Of Accuracy
Instructional Design
Lead Qualification
Learning Management Systems
Logistical Coordination
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Office Administration
Office Operations
Operations
Order Management
Organization Skills
Performance Metrics
Presentation Skills
Product Knowledge
Program Implementation
Project Coordination
Project Management
Project Support
Relationship Building
Reporting & Analysis
SAP ERP
Salesforce.com
Software as a Service (SaaS)
Spreadsheets
Time Management
Training
Training and Development (HR)
Upselling
Dervanie C. Summary
Dervanie C., based in Fort Worth, TX, US, is currently a Implementation Project Manager at Service Nation. Dervanie C. brings experience from previous roles at Service Nation, Swatch Group and Inktel Contact Center Solutions. Dervanie C. holds a 2023 - 2024 Bachelor of Science - BS @ Southern New Hampshire University. With a robust skill set that includes Active Listening, Administrative Processes, Analytical Skills, Attention to Detail, Attitude Change and more. Dervanie C. has 1 emails on RocketReach.
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