Deruest Philippe Email
Senior ITSM Analyst @ DigiTribe
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Deruest Philippe Location
- Brussels, BE
Deruest Philippe Work
- Senior ITSM Analyst @ (July 2025 - Present)
- ITSM Manager @ (April 2023 - June 2025)
- SME IBM Control Desk (ICD) @ Axone Governance (July 2018 - April 2023)
- ITIL V3 Expert @ Axone Governance (May 2015 - April 2023)
- Service Delivery Manager -Support @ (September 2018 - December 2022)
- SME OTRS @ (July 2018 - December 2019)
- Service and Finance Manager @ BelFius @ (July 2017 - June 2018)
- Senior ITSM Project Manager @ (June 2012 - June 2018)
- Senior ITSM Consultant and Certfied ITIL V3 Expert @ (March 2012 - June 2018)
- Service Manager and Incident Management [Certfied ITIL V3 Expert] @ (February 2011 - March 2012)
- Service Level Manager [ITIL V3] @ (June 2009 - February 2011)
- Senior Consultant @ DRS Management & Services (July 2005 - June 2009)
- Operation Manager @ MEMNON (June 2007 - September 2008)
- Head of Service Delivery @ (January 2006 - May 2007)
- Head of Core @ Fujitsu-Services Belux (January 2005 - January 2006)
- Branch Manager @ Ariane II – Group Sogeti-Transiciel (January 2004 - January 2005)
- IT Solution Manager @ (June 2003 - September 2004)
- Business Unit Manager @ (January 2001 - January 2002)
- Business Relation Manager VAPS @ EDS (January 1997 - January 2000)
- SAP Unit Manager @ BSS - Bull - Integris (January 1995 - January 1997)
- SAP Unit Manager @ Bull - Integris (January 1995 - January 1997)
- Senior International Project Manager @ (January 1992 - January 1993)
- Application-Project Leader @ (January 1981 - January 1992)
Deruest Philippe Education
- EXIN - SMME
ITIL® V3 Service Offerings and Agreements –SOA (Service Management)
2011-2011 - Université libre de Bruxelles
Master's degree (Computer Science)
1984-1988
Deruest Philippe Skills
- Business Analysis
- Business Development
- Business Relationship Management
- Centre de services
- Change Management
- Consulting
- Contrôle des modifications
- Customer Experience Consulting
- Français
- Gestion de la relation client (CRM)
- Gestion de projet
- Gestion du service client
- Gestion d’équipe
- Governance
- IT Management
- IT Operations
- IT Service Management
- IT Solutions
- IT Strategy
- ITIL
- ITIL V3 Expert Certified
- Incident Management
- Information Technology
- Leadership
- Leadership d’équipe
- Management
- Management Consulting
- People Management
- Project Coordination
- Project Delivery
- Project Management
- Project Planning
- Service Delivery
- Service Delivery Management
- Service Management
- Service and Finance Manager
- Service clientèle
- ServiceNow
- Strategy
- Team Management
- Établissement du budget
Deruest Philippe Summary
- Deruest Philippe, based in Brussels, BE, is currently a Senior ITSM Analyst at DigiTribe. Deruest Philippe brings experience from previous roles at Fujitsu, Axone Governance and ORES. Deruest Philippe holds a 2011 - 2011 ITIL® V3 Service Offerings and Agreements –SOA in Service Management @ EXIN - SMME. With a robust skill set that includes Business Analysis, Business Development, Business Relationship Management, Centre de services, Change Management and more.
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