Derrick Webb Email
Customer Experience Manager @ National Council of State Boards of Nursing (NCSBN)
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Derrick Webb Location
- Chicago, IL, US
Derrick Webb Work
- 2023 -now Customer Experience Manager @
- 2022 -now Section Manager III @
- 2018 -2022 Contact Center Supervisor @
- 2016 -2018 Associate Team Leader II @ Allstate
- 2012 -2016 Senior Associate @
- 2011 -2012 Workflow Coordinator @
- 2010 -2011 Talent Development Program @
- 2009 -2010 Process Mastery Team Member @
Derrick Webb Education
- Benedictine University
Masters of Science (Management and Organizational Behavior)
- Southern Illinois University, Carbondale
Bachelor of Arts (Hotel, Restuarant and Travel Administration)
Derrick Webb Skills
- Driving Results
- Google Sheets
- Curriculum Development
- Solver
- Understand & Convey Complex Information
- Attention to Detail
- Subject Matter Experts
- Needs Analysis
- Job Aids
- Electronic Health Records (EHR)
- Communication
- Service Levels
- Call Center Administration
- Customer Experience Management
- Information Design
- Quality Improvement
- Performance Improvement
- Training Strategy
- Training Plans
- Learning Management Systems
- Key Performance Indicators
- Quality Management
- Supervisory Skills
- Strategic Thinking
- Microsoft Office
- PowerPoint
- Excel
- Process Improvement
- Employee Relations
- Change Management
- Customer Service
- Team Building
- Team Management
- Creative Problem Solving
- Conflict Management
- Coaching
- Property & Casualty Insurance
- Workforce Management
- Team Leadership
- Organizational Development
- Microsoft Excel
- Insurance
- Strategy
- CRM
- Talent Management
- Employee Engagement
- Customer Satisfaction
- Strategic Planning
- Customer Retention
- Leadership
- Sales
- Performance Management
- Training
- Employee Training
- Customer Experience
- Project Management
- Call Centers
- Management
- Business Process Improvement
- Public Speaking
- Continuous Improvement
- Cross-functional Team Leadership
- Microsoft Word
- Relationship Building
- Customer Relationship Management (CRM)
- Customer Service Management
- Contact Center Operations
- Contact Center Management
- Organizational Effectiveness
- Thought Leadership
- Interpersonal Skills
- Critical Thinking
- Customer Relationship Management Crm
- Customer Relations
- Cross Functional Team Leadership
- Property And Casualty Insurance
- Organizational Design
- Customer Relationship Management
Derrick Webb Summary
- Derrick Webb, based in Chicago, IL, US, is currently a Customer Experience Manager at National Council of State Boards of Nursing (NCSBN). Derrick Webb brings experience from previous roles at Enova International, Advocate Health Care, Allstate and Allstate Financial Service. Derrick Webb holds a Masters of Science in Management and Organizational Behavior @ Benedictine University. With a robust skill set that includes Driving Results, Google Sheets, Curriculum Development, Solver, Understand & Convey Complex Information and more. Derrick Webb has 2 emails on RocketReach.
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